Security Supervisor, Pre-Opening Luxury Hotel

The Glen Hotel Pty; Perth; On-site; AUD 65,000 - 85,000; Full time

Job summary

The EQ Hotel is seeking a professional Security Supervisor to join ahead of Perth's newest luxury hotel opening. You will support the Security Manager, supervise officers, and help create a safe, welcoming environment for guests and staff.

This role requires a current WA Security Officer Licence, strong leadership, and calm decision-making under pressure. You will coordinate patrols, monitor CCTV and access control, and report incidents with clear handovers.

Qualifications

• Experience as Security Officer or Security Supervisor in hotel/hospitality.
• WA Security Officer Licence is essential.
• Excellent communication and incident-reporting skills with professional conduct.

Responsibilities

• Supervise Security Officers during each shift and ensure compliance with hotel procedures.
• Monitor CCTV, alarms and access-control systems and report issues.
• Conduct regular patrols of public and back-of-house areas.
• Respond to incidents and emergencies with professional discretion.
• Maintain secure guest, visitor and contractor access and accurate logs.

Skills

Security supervision

CCTV monitoring

Access control

Incident reporting

Emergency response

Leadership

Communication skills

Tools

CCTV systems

Security alarms

Patrol management software

Job description

Security Supervisor, Pre-Opening Luxury Hotel

Security Supervisor - Full Time

The EQ Hotel Management Pty Ltd

4 William Street, Perth, WA, 6000, AUSTRALIA

Security Supervisor, Pre-Opening Luxury Hotel

The EQ Hotel - Perth, WA

The EQ Hotel is seeking a professional and experienced Security Supervisor to join our team ahead of the opening of Perth's newest luxury hotel.

About the Role

As Security Supervisor, you will support the Security Manager in creating a safe, secure and welcoming environment for guests, visitors and team members across the hotel and associated facilities.

You will supervise Security Officers during your shift, coordinate daily security operations, monitor security systems, respond to incidents and emergencies, and support the hotel team with professionalism and discretion. This is a highly visible, guest-focused role requiring sound judgement, strong leadership and a calm approach under pressure.

Key Responsibilities

• Supervise, support and guide Security Officers during each shift, ensuring consistent service, presentation and compliance with hotel procedures.


• Build and maintain positive working relationships with guests, team members, contractors and external stakeholders.


• Conduct regular patrols of hotel public areas, back-of-house areas, car parks and surrounding premises.


• Monitor CCTV, alarms, access-control systems and other security systems, escalating concerns to the Security Manager as required.


• Assist with crowd management during group arrivals and departures, events, functions, bars and restaurants.


• Support traffic flow, vehicle access, parking and valet areas as required.


• Check security alarms, emergency equipment and fire-safety equipment, and promptly report any faults.


• Manage access for guests, visitors and contractors in line with hotel procedures.


• Maintain accurate patrol logs, incident reports, handover notes and security records, and provide clear shift handovers.


• Respond promptly and professionally to incidents, emergencies and guest concerns, including liaising with emergency services where required.


• Assist with incident investigations, evidence gathering and report writing.


• Safeguard hotel property and assets, identify security risks and report operational concerns to the Security Manager.


• Work closely with Front Office, Engineering and operational teams to maintain a safe, secure and welcoming environment, while working a rotating 24/7 roster including AM, PM, overnight, weekend and public-holiday shifts.

Skills and Experience

• Previous experience in a Security Officer or Security Supervisor role in a hotel, hospitality environment.


• A current WA Security Officer Licence is essential.


• Current First Aid Certificate is highly regarded.


• Demonstrated ability to lead, support and guide a security team during a shift.


• Strong communication, customer-service and incident-reporting skills.


• Ability to remain calm, alert and professional in challenging situations.


• Sound judgement, attention to detail and the ability to manage incidents discreetly.

Why Join The EQ Hotel?

Be part of a luxury hotel pre-opening from day one.

Play an important role in launching and establishing a new hotel brand in Perth.

Competitive remuneration and penalty rates.

Long-term career opportunities as the hotel grows.

If you are an experienced Security Supervisor with a professional approach and a commitment to exceptional service, we would love to hear from you.

Your Role in Our Story

Join our founding team, support safe and welcoming luxury experiences, contribute to an innovative hospitality concept, and grow your career while making The EQ Hotel and its associated facilities a defining element of Perth's hospitality landscape.

Applicants must have current Australian working rights. Sponsorship is not available for this position.

The EQ Hotel Pty Ltd and associated entities are equal opportunity employers and value diversity and inclusion in the workplace.

Screening Questions

• Do you hold a current WA Security Officer Licence?


• Have you worked in a hotel, hospitality venue, apartment building or other guest-facing environment?


• What experience do you have with CCTV, alarm systems, access control and security patrols?


• Are you comfortable dealing with guests, visitors and contractors in a professional and customer-focused way?


• This role requires a rotating 24/7 roster. Are you available for AM, PM, overnight, weekend and public-holiday shifts?


• Do you have unrestricted Australian working rights? Please note that sponsorship is not available.


• What is your availability to start, and what hourly rate are you expecting?