Guest Service Agent l 1 Spring Street Hotel & Residences

The Glen Hotel Pty; Perth; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Staff meals during shifts

Training and career advancement

Job summary

EQ Hotel Management Pty Ltd is opening 1 Spring Street Hotel & Residences in Elizabeth Quay, Perth. We seek a friendly Guest Service Agent to welcome guests, manage check-in/check-out, and assist with bookings and guest requests as part of our founding team.

As a pre-opening team member, you will participate in training, establish service standards, and work across operations to ensure a polished guest experience from day one. Availability includes weekends and public holidays.

Qualifications

• Experience in front office or guest services in a hotel or serviced residence.
• Warm, professional manner with a passion for personalised service.
• Excellent communication, organisation and interpersonal skills.
• Opera Cloud PMS experience is highly regarded.
• Confident in handling payments and maintaining records.
• Able to manage competing priorities and stay calm under pressure.
• Flexible, hands-on and collaborative across operations.
• Rotating roster availability, including weekends and public holidays.

Responsibilities

• Welcome guests and manage check-in/check-out efficiently and professionally.
• Manage reservations, room allocations and guest profiles.
• Process payments and maintain guest accounts.
• Respond promptly to guest enquiries and requests.
• Coordinate with Housekeeping to ensure rooms are ready for arrivals.
• Assist with luggage, transport arrangements and local tips.
• Support personalised welcome arrangements and special requests.
• Collaborate with restaurant and operations teams to deliver seamless service.
• Maintain accurate shift handovers and protect guest privacy.
• Follow hotel procedures and health and safety requirements.

Skills

Front Office experience

Guest services

Communication

Interpersonal skills

Payments handling

Prioritisation

Team flexibility

Weekend availability

Tools

Opera Cloud PMS

Job description

Guest Service Agent l 1 Spring Street Hotel & Residences

Guest Service Agent - Full Time

The EQ Hotel Management Pty Ltd

4 William Street, Perth, WA, 6000, AUSTRALIA

Guest Service Agent

1 Spring Street Hotel & Residences

Elizabeth Quay, Perth WA 6000

About 1 Spring Street Hotel & Residences

1 Spring Street Hotel & Residences is an upcoming 50-room property located at One Spring Street, Elizabeth Quay.

As we prepare to open, we are seeking an enthusiastic, service-focused Guest Services Agent to join our founding team and help create a polished, welcoming and memorable guest experience from day one.

About the Role

Reporting to the Operations Manager, you will provide warm, personalised service throughout each guest's stay. From managing check-in and check-out to assisting with reservations and guest requests, you will help ensure daily operations run smoothly.

As part of our pre-opening team, you will participate in training, service trials and the establishment of our guest service standards.

Key Responsibilities

• Welcome guests and manage check-in and check-out efficiently and professionally.
• Manage reservations, room allocations and guest profiles accurately.
• Process payments, maintain guest accounts and complete cashiering duties.
• Respond promptly to guest enquiries, requests and feedback.
• Coordinate with Housekeeping to ensure rooms are ready for arrivals.
• Assist with luggage, transport arrangements and local recommendations.
• Support personalised welcome arrangements and special requests.
• Work closely with restaurant and other operational team members to deliver seamless service.
• Maintain accurate shift handovers and protect guest privacy.
• Follow hotel procedures and workplace health and safety requirements.

The Successful Candidate Will Possess

• Previous Front Office or guest services experience in a hotel or serviced residence.
• A warm, professional manner and a genuine passion for personalised service.
• Excellent communication, organisation and interpersonal skills.
• Experience using Opera Cloud PMS or a similar hotel system is highly regarded.
• Confidence in handling payments and maintaining accurate records.
• The ability to manage competing priorities and remain calm under pressure.
• A flexible, hands-on approach and willingness to support colleagues across operations.
• Availability to work a rotating roster, including weekends and public holidays.

Why Join 1 Spring Street Hotel & Residences?

• Be part of the founding pre-opening team.
• Help shape the guest experience from day one.
• Enjoy complimentary staff meals during shifts.
• Access training and career advancement opportunities within an expanding hospitality portfolio.

Applicants must have current Australian working rights. Sponsorship is not available for this position.

Screening Questions

• What are your current Australian working rights, including any restrictions or visa expiry date?
• How many years of Front Office or guest services experience do you have in hotels or serviced residences?
• Do you have experience managing reservations, check-in, check-out and guest payments?
• Are you comfortable assisting across operations, including luggage, guest requests and coordination with Housekeeping and restaurant teams?
• Are you available to work a rotating roster, including early mornings, evenings, weekends and public holidays?
• What is your expected hourly rate?
• What is your notice period or earliest available start date?