Guest Service Agent | Pre-Opening Luxury Hotel

The Glen Hotel Pty; Perth; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Job summary

The EQ Hotel Pty Ltd in Perth is seeking enthusiastic Guest Service Agents for our pre-opening luxury hotel. You will welcome guests, manage check-in/check-out, and deliver personalised service to ensure a seamless stay.

As part of the pre-opening team, you will participate in training, help establish service standards, and coordinate with Housekeeping and Concierge to prepare rooms and assist guests.

Qualifications

• Experience in hotel Front Office or Guest Services is required.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and guest requests.
• Experience with Opera Cloud PMS is preferred.

Responsibilities

• Welcome guests and manage check-in and check-out professionally.
• Maintain guest profiles, reservations and room allocations.
• Process payments and manage guest accounts.
• Respond to guest inquiries and requests promptly.
• Coordinate with housekeeping and other departments to prepare rooms.
• Ensure accurate shift handovers and protect guest privacy.

Skills

Front Office

Guest Service

Communication skills

Attention to detail

Team player

Tools

Opera Cloud PMS

Job description

Guest Service Agent | Pre-Opening Luxury Hotel

Guest Service Agent - Full Time

The EQ Hotel Management Pty Ltd

4 William Street, Perth, WA, 6000, AUSTRALIA

Guest Service Agent | Pre-Opening Luxury Hotel

The EQ Hotel – Perth, WA

The EQ Hotel is seeking enthusiastic and service-focused Guest Service Agents to join our Front Office team and help shape the service culture and guest experience at Perth’s newest luxury hotel.

About the Role

As a Guest Service Agent, you will create a warm welcome and provide personalised service throughout each guest’s stay. From managing check-in and check-out to assisting with enquiries and requests, you will help deliver a seamless and memorable guest experience.

As part of our pre-opening team, you will participate in training and help establish the service standards that will define The EQ Hotel.

Key Responsibilities

Welcome guests and manage check-in and check-out efficiently and professionally.

Maintain accurate guest profiles, reservations and room allocations.

Process payments, manage guest accounts and complete cashiering duties.

Respond to guest enquiries, requests and concerns promptly and professionally.

Provide information about hotel facilities, services and local attractions.

Support VIP arrivals, special requests and personalised welcome arrangements.

Coordinate with Housekeeping, Concierge and other departments to ensure rooms are ready and guest requests are fulfilled.

Maintain accurate shift handovers and follow hotel procedures.

Protect guest privacy and handle confidential information appropriately.

Skills and Experience

Previous Front Office or guest service experience in a hotel environment is essential.

Excellent communication and interpersonal skills, with a genuine passion for guest service.

Strong attention to detail, organisation and confidence in handling payments.

Experience using Opera Cloud PMS or a similar hotel system is highly regarded.

Ability to manage multiple priorities and remain calm under pressure.

A professional welcoming manner and a positive, team-focused approach.

Availability to work a rotating roster, including weekends and public holidays.

Why Join The EQ Hotel?

Be part of a luxury hotel pre-opening team.

Contribute your ideas and help establish our service standards.

Receive competitive remuneration and opportunities for training, development and career progression.

If you enjoy connecting with people and delivering thoughtful, personalised service, we would love to hear from you.

Your Role in Our Story

Join our founding team and help shape exceptional guest experiences. Contribute to a new hospitality concept and grow your career while helping establish The EQ Hotel as a distinctive part of Perth’s hospitality landscape.

Applicants must have current Australian working rights. Sponsorship is not available for this position.

The EQ Hotel Pty Ltd and associated entities are equal opportunity employers and value diversity and inclusion in the workplace.

Screening Questions

• What are your current Australian working rights, including any visa restrictions or expiry date?
• How many years of hotel Front Office or Guest Service Agent experience do you have?
• Have you worked in a luxury or five-star hotel? If yes, please name the hotel and your role.
• Do you have experience managing check-in, check-out, guest accounts and payments?
• Are you available to work a rotating roster, including early mornings, evenings, weekends and public holidays?
• What is your expected hourly rate?
• What is your notice period or earliest available start date?