People & Culture Officer – Pre-Opening Luxury Hotel

The EQ Hotel Perth; Perth; On-site; AUD 60,000 - 85,000; Full time

Job summary

The Elizabeth Quay Hotel & Residences in Perth is seeking an experienced People & Culture Officer to join the pre-opening team, focusing on recruitment and HR administration.

You will support onboarding, employee relations and the setup of people systems, with high-volume hiring during pre-opening and ongoing HR support after opening.

Qualifications

• Experience in HR or People & Culture within hospitality is essential.
• Knowledge of Australian employment law, NES and Fair Work requirements is required.
• Experience in recruitment, onboarding and employment contract preparation.
• Exposure to employee relations and performance management.
• Ability to manage shifting priorities and provide clear communication.

Responsibilities

• Coordinate recruitment, including advertising, screening, interviews, reference checks and offers.
• Organise pre-employment checks, contracts, onboarding and inductions.
• Provide guidance on employment conditions, internal policies and workplace matters.
• Assist with performance management, investigations and disciplinary processes.
• Maintain accurate confidential employee records and HR system data.
• Collaborate with payroll and department leaders on documentation and pay queries.
• Prepare recruitment updates, workforce reports and compliance documentation.
• Support training, employee engagement, recognition and wellbeing initiatives.

Skills

Recruitment

Onboarding

Employee relations

Policy implementation

HR administration

Microsoft 365

Tools

Tanda

Job description

People & Culture Officer – Pre-Opening Luxury Hotel

HR Officer

The EQ Hotel Management Pty Ltd

4 William Street, Perth, WA, 6000, AUSTRALIA

People & Culture Officer | Pre-Opening Luxury Hotel

The Elizabeth Quay Hotel & Residences | Perth, WA

The Elizabeth Quay Hotel & Residences is seeking an experienced, hands-on People & Culture Officer to join our pre-opening team, focusing on recruitment and industrial relations.

Help build our founding team and establish the people practices behind Perth’s newest luxury hotel.

About the Role

Reporting to the People & Culture Director, you will support recruitment, onboarding, employee relations and HR administration across all departments.

During pre-opening, you will assist with high-volume hiring, employment documentation, policy implementation and the setup of people systems. After opening, you will provide responsive, practical support to leaders and team members.

Key Responsibilities

Coordinate recruitment, including advertising, screening, interviews, reference checks and offers.

Organise pre-employment checks, contracts, onboarding and inductions.

Provide first-level guidance on employment conditions, internal policies and workplace matters, escalating complex issues when required.

Assist with performance management, workplace investigations and disciplinary processes.

Maintain accurate, confidential employee records and HR system data.

Liaise with payroll and department leaders to resolve documentation and pay-related queries.

Prepare recruitment updates, workforce reports and compliance documentation.

Support training, employee engagement, recognition and wellbeing initiatives.

Skills and Experience

Previous HR or People & Culture experience within a hotel is essential.

Strong practical knowledge of the Hospitality Industry (General) Award (HIGA), Australian employment legislation, the National Employment Standards and Fair Work requirements.

Experience in recruitment, onboarding and employment contract preparation.

Exposure to employee relations and performance management.

Understanding of hotel operations and shift-based workforces.

Strong organisational skills, attention to detail and the ability to manage competing priorities.

Clear communication and a friendly, approachable manner.

Sound judgement and discretion when handling sensitive information.

Confident use of Microsoft 365

Familiarity with HR systems, recruitment platforms or payroll administration; Tanda experience will be highly regarded.

A proactive attitude and commitment to supporting colleagues.

Flexibility to support a seven-day hotel operation when required.

Qualifications and Eligibility

Unrestricted Australian working rights for at least the next 12 months are required. Visa sponsorship is not available.

Applicants must live in the Perth metropolitan area or be willing to relocate at their own expense.

Why Join Us?

Be part of a luxury hotel opening and help shape our workplace culture from the beginning.

Work closely with the People & Culture Director and operational leaders.

Gain broad experience across hospitality HR.

Your Role in Our Story

Join our founding team and help create a workplace where people can thrive and deliver exceptional guest experiences. Grow your career while contributing to a new hospitality destination at Elizabeth Quay.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience
• Do you have a Responsible Service of Alcohol (RSA)?