Security Operations Centre Supervisor

seek.com.au; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

seek.com.au is seeking an experienced Security Operations Centre Manager to lead a 24/7 team in Sydney, ensuring effective monitoring, incident response and client service delivery. You will shape processes and drive improvements across shifts.

You will recruit and develop operators, manage rostering and training, oversee incident escalation and reporting, and collaborate with stakeholders to maintain high security standards for domestic and international requirements.

Qualifications

• Minimum five years’ experience in security operations, control room management, or a comparable operational environment.
• Current NSW Security Licence, including Class 1E – Monitoring Centre Operator.
• Strong incident management, planning and escalation capabilities.
• Clear written and verbal communication with reports and stakeholder briefings.
• Ability to balance urgent operational needs with longer-term improvements.

Responsibilities

• Lead 24/7 monitoring and incident response coordination across shifts.
• Oversee reporting, procedures and quality outputs.
• Deliver training and scenario exercises to build capability.
• Coordinate rostering, logistics and resource planning.
• Engage with clients and internal stakeholders to provide operational advice.
• Monitor costs and contribute to budgeting and forecasting.

Skills

Team leadership

Incident management

Operational planning

Stakeholder communication

Education

NSW Security Licence Class 1E

Tools

Monitoring software

Job description

Lead a 24/7 security operations centre, develop a capable team and shape the systems and processes that support effective security monitoring and response.

We are seeking an experienced operational leader to manage the daily performance of an established security operations centre supporting domestic and international security requirements.

This role combines people leadership, service delivery and operational coordination. You will oversee monitoring, reporting and incident escalation, while ensuring the team has the training, direction and resources to perform consistently.

Alongside day-to-day management, you will help improve technology, refine processes and develop the centre’s capability as operational requirements evolve.

What you’ll be responsible for

Team leadership:

Recruit, onboard and develop operators, set clear expectations and provide regular coaching and performance feedback.

Operational delivery:

Oversee round-the-clock monitoring, incident response coordination, escalation and reporting, maintaining consistent standards across shifts.

Procedures and quality:

Maintain operating procedures, review the quality of reports and service outputs, and ensure lessons from incidents translate into practical improvements.

Training and readiness:

Deliver structured training and scenario exercises that build confidence, judgement and operational capability.

Planning and coordination:

Support security activities through planning, briefings, logistics and resource coordination, including rostering support when required.

Information and analysis:

Coordinate the delivery of intelligence-related tasks and ensure relevant information reaches the people who need it.

Systems improvement:

Identify opportunities to strengthen monitoring tools, streamline workflows and introduce appropriate automation.

Stakeholder engagement:

Maintain effective client and internal relationships, contribute to service reviews and provide clear operational advice.

Cost oversight:

Monitor operational expenditure and contribute to budgeting and financial reporting.

What you’ll bring

You will be a practical, composed leader who can balance immediate operational demands with longer-term team and service improvement.

We are looking for:

At least five years’ relevant experience in security operations, control room management or a comparable operational environment.

Demonstrated experience leading and developing operational teams.

A current NSW Security Licence, including Class 1E – Monitoring Centre Operator.

Strong capability in incident management, operational planning and escalation.

Sound judgement and the ability to prioritise competing demands in a time-sensitive environment.

Clear written and verbal communication, including experience preparing reports and briefing clients or senior stakeholders.

Confidence working with monitoring systems and identifying improvements to operational processes.

Qualifications in security, intelligence, risk, emergency management or a related discipline will be well regarded.

Working arrangements

This is a Sydney-based, full-time position working 38 hours per week. Flexibility is required to support a 24/7 operation, including occasional night, weekend and public holiday work according to operational needs. Participation in a rotating on-call roster is also required.