Control Room Operator

Executive Security; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

EXEC Security is seeking an Operator in Melbourne to provide real-time oversight and coordination across a sophisticated security environment. You will work closely with Risk & Security Specialists, management, external agencies and other stakeholders to ensure security information is assessed, communicated and acted upon appropriately.

The role combines security monitoring, incident management, intelligence, communications and operational coordination.

Qualifications

• Calm, intelligent and dependable operators with strong decision-making under pressure.
• Excellent situational awareness and communication skills.
• Ability to manage multiple priorities and work in a team.
• Professional judgement and discretion, with strong incident reporting skills.

Responsibilities

• Monitor CCTV, alarms, access control and other security systems.
• Identify and assess potential security threats and incidents.
• Coordinate responses with field-based security personnel
• Manage operational communications during incidents and emerging situations
• Prepare clear and professional incident reports
• Support protective security and surveillance operations
• Communicate with emergency services and external agencies when required
• Conduct system checks and support operational readiness
• Participate in scenario training and emergency exercises
• Maintain confidentiality across client and operational information
• Opportunities for supervisory or shift leadership for experienced operators

Skills

Real-time decision making

Situational awareness

Written & verbal communication

Multi-priority management

Computer literacy

Job description

The Role

As an Operator, you will provide real-time oversight and coordination across a sophisticated security environment.

You will work closely with Risk & Security Specialists, management, external agencies and other stakeholders to ensure security information is assessed, communicated and acted upon appropriately.

The role combines security monitoring, incident management, intelligence, communications and operational coordination.

Key Responsibilities

Your responsibilities will include:

• Monitoring CCTV, alarms, access control and other security systems
• Identifying and assessing potential security threats and incidents
• Coordinating responses with field-based security personnel
• Managing operational communications during incidents and emerging situations
• Preparing clear and professional incident reports
• Supporting protective security and surveillance operations
• Communicating with emergency services and external agencies when required
• Conducting system checks and supporting operational readiness
• Participating in scenario training and emergency exercises
• Maintaining strict confidentiality across all client and operational information
• Experienced operators may also be provided opportunities to undertake supervisory or shift leadership responsibilities.

About You

We are looking for calm, intelligent and dependable operators who can process information quickly and make sound decisions under pressure.

You will ideally have:

• Previous experience in a Security Operations Centre, control room, monitoring centre, emergency communications or command centre
• Excellent situational awareness
• Strong written and verbal communication skills
• Confidence managing multiple priorities simultaneously
• Strong computer and digital systems capability
• High attention to detail
• Excellent incident reporting skills
• Professional judgement and discretion
• Ability to work effectively as part of an integrated operational team
• Availability to work a rotating 24/7 roster including nights, weekends and public holidays
• Candidates with backgrounds in law enforcement, defence, intelligence, emergency communications, surveillance, security operations centres or other relevant operational environments are encouraged to apply.

Licensing & Requirements

Applicants must hold, or be able to obtain as required:

• Victorian Private Security Individual Licence with relevant endorsements
• Control Room Operator and/or Monitoring Centre Operator endorsement as applicable
• Current Australian Driver's Licence
• National Police Check
• Any additional client-specific security or probity clearances required for the position

Training & Development

Joining EXEC Security means becoming part of a broader security organisation with opportunities well beyond the Command Centre.

We provide:

• Comprehensive site and role‑specific onboarding
• Ongoing scenario and incident‑response training
• Continued development in security systems and operational technology
• Exposure to intelligence and protective security operations
• Cross‑training opportunities with other operational functions
• Leadership and supervisory development
• Opportunities to progress into senior operator, team leader and operational management positions
• Broader career pathways across EXEC Security's national operations

We actively support our people to develop their capabilities and progress their careers within the organisation.

About EXEC Security

EXEC Security is an Australian‑owned security and risk management organisation delivering integrated security services across Australia.

Our operations span executive protection, commercial security, mobile patrols, Grade A1 monitoring, electronic security and risk management.

Our approach is built around professionalism, technology, training and developing outstanding security professionals.