Security Officer

Certis Australia; Adelaide; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Retail discounts

Recognition programs

Career development opportunities

Training and development

Job summary

Certis Australia seeks a Security Concierge Officer in Adelaide to deliver a professional front‑of‑house experience while supporting security operations. You will welcome employees, clients, visitors and contractors and help with registrations, access cards, and permits.

Role includes coordinating meetings, rooms, and administration, plus patrols and incident reporting. Mon-Fri 9:00am–5:00pm, SSIA Level 4 pay, on-site role.

Qualifications

• 1+ year experience in concierge, reception, customer service, or security role.
• Strong customer service and communication skills.
• Professional presentation and stakeholder management abilities.
• Ability to remain calm and professional under pressure.

Responsibilities

• Providing a professional and welcoming experience for visitors, staff, and contractors.
• Managing visitor registrations, access cards, and contractor permits.
• Handling reception enquiries and coordinating with facilities management.
• Maintaining visitor and contractor records in line with site procedures.
• Supporting meeting room bookings, access requests, and general administration.
• Conducting patrols and responding to incidents, alarms, and emergencies.
• Ensuring compliance with site security procedures and access requirements.
• Preparing incident reports, daily activity logs, and handover notes.
• Identifying and reporting hazards, maintenance issues, and security concerns.

Skills

Customer service

Communication skills

Professional presentation

Stakeholder management

Report writing

Security systems

Computer literacy

Education

Certificate II in Security Operations

First Aid and CPR Certificate

Tools

Access control systems

CCTV systems

Reporting systems

Job description

Job Impact

We are seeking a professional and customer-focused Security Concierge Officer to support a corporate client in Adelaide. This is a high-profile front-of-house role where exceptional customer service, professionalism, and attention to detail are essential.

As the first point of contact for employees, clients, visitors, and contractors, you will play a key role in creating a safe, secure, and welcoming workplace environment while maintaining the highest standards of service and security.

About the Role

As a Security Concierge Officer, you will combine front-of-house concierge services with security responsibilities, ensuring a seamless experience for visitors while supporting the day-to-day safety and operation of the site.

Location: Adelaide, SA

Employment Type: Full-Time Permanent

Roster: Monday to Friday, 9:00am - 5:00pm (76 Hours Per Fortnight)

Pay Rate: SSIA Level 4

Key Responsibilities

Primary duties include, but are not limited to:

• Providing a professional and welcoming experience for visitors, staff, and contractors.
• Managing visitor registrations, access cards, and contractor permits.
• Handling reception enquiries and coordinating with facilities management.
• Maintaining visitor and contractor records in line with site procedures.
• Supporting meeting room bookings, access requests, and general administration.
• Conducting patrols and responding to incidents, alarms, and emergencies.
• Ensuring compliance with site security procedures and access requirements.
• Preparing incident reports, daily activity logs, and handover notes.
• Identifying and reporting hazards, maintenance issues, and security concerns.

About You

• Minimum 1 year of experience in a concierge, reception, customer service, or security role.
• Strong customer service and communication skills.
• Professional presentation and stakeholder management abilities.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and report-writing skills.
• Comfortable working independently and as part of a team.
• Good computer literacy and experience using security systems.

Mandatory Requirements

• Current and valid South Australian Security Licence.
• Certificate II in Security Operations.
• Current First Aid and CPR Certificate.
• Experience using access control, CCTV, and reporting systems.
• Full working rights in Australia.

Highly Desirable

• Experience in a corporate concierge or front-of-house security role.
• Experience computer reporting systems.
• Background in hospitality, customer service, or corporate facilities.
• Knowledge of emergency response and evacuation procedures.

Why Join Certis?

• Work in a professional corporate environment.
• Be part of a trusted and customer-focused security team.
• Access ongoing training and career development opportunities.
• Work for a values-driven organisation focused on integrity and service excellence.
• Enjoy employee benefits including retail discounts and recognition programs.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.