Security Monitoring Operator — Calm, Precise, Customer‑Focused

Sapio; Sydney; Presencial; AUD 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentoring

Team-focused workplace

Career progression

Dynamic environment

Employee engagement

Resumo da oferta

Sapio, an Australian electronic security business, is seeking a Monitoring Operator to join our team in Sydney. You will handle alarms, enquiries and incidents, stay calm under pressure, and help deliver exceptional service while supporting a high-performing group.

Key responsibilities include processing alarms in line with AS 2201 standards, communicating clearly with clients, prioritising tasks to meet SLAs, and maintaining accurate records.

Qualificações

• Experience in customer service, call centre or customer care roles.
• Exposure to a monitoring centre environment is desirable.
• Security Licence Class E or willingness to obtain.
• Strong communication skills and professional phone manner.
• High attention to detail and ability to stay calm under pressure.

Responsabilidades

• Process alarms, enquiries and incidents in line with AS 2201 standards.
• Communicate clearly with clients to manage and reduce actionable events.
• Prioritise tasks to meet service levels and customer expectations.
• Maintain accurate records and update account details.
• Contribute to team performance and service targets.

Conhecimentos

Customer service

Call centre

Monitoring centre

Descrição da oferta de emprego

Sapio, an Australian electronic security business, is seeking a Monitoring Operator to join our team in Sydney. You will handle alarms, enquiries and incidents, stay calm under pressure, and help deliver exceptional service while supporting a high-performing group.

Key responsibilities include processing alarms in line with AS 2201 standards, communicating clearly with clients, prioritising tasks to meet SLAs, and maintaining accurate records.