Security Monitoring & Incident Response Agent

Citrus Group; Sydney; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Zusammenfassung

Our client in security services is seeking a Customer Service Agent to join their team in West Ryde, NSW. You will monitor security systems, receive alerts for intrusion, access breaches, CCTV events or personal safety issues, and contact the appropriate parties to manage incidents.

We value clear, fluent communication, objection handling, and the ability to work in a high-volume environment. Police checks and security clearances are required; the role offers a structured shift pattern with an

Qualifikationen

• Clear, fluent communication is essential.
• Strong rapport-building skills are required.
• Experience in high-volume call centres is desirable but not mandatory.

Aufgaben

• Monitor security systems and incoming alarm signals from customer sites.
• Receive alerts for intrusion, access breaches, CCTV events or personal safety alerts.
• Contact customers, site contacts, security guards or emergency services when required.
• Escalate genuine incidents quickly and appropriately.
• Record all activity in the monitoring system and maintain logs.

Kenntnisse

Communication

Rapport building

Objection handling

Call centre

Jobbeschreibung

Our client in security services is seeking a Customer Service Agent to join their team in West Ryde, NSW. You will monitor security systems, receive alerts for intrusion, access breaches, CCTV events or personal safety issues, and contact the appropriate parties to manage incidents.

We value clear, fluent communication, objection handling, and the ability to work in a high-volume environment. Police checks and security clearances are required; the role offers a structured shift pattern with an