Security Monitoring Centre Operator – Ballarat

Sectrol Security; Ballarat; On-site; AUD 39,000 - 47,000; Part time

Job summary

Sectrol Security in Ballarat is seeking a part-time Security Monitoring Centre Operator to skilfully support our monitoring operations. You will use the Patriot monitoring system to coordinate alarms, actions and customer details while engaging with customers, technicians and monitoring centre partners.

The role requires a Certificate III in Security Operations, a current Victorian Private Security Licence with monitoring centre operator endorsement, at least 12 months of Patriot Systems

Qualifications

• Certificate III in Security Operations and valid Victorian Private Security Licence with monitoring centre operator endorsement.
• At least 12 months security monitoring experience using Patriot Systems.
• Strong computer skills including Excel, Word and Outlook.

Responsibilities

• Proficient management and coordination of the monitoring alarm system within contracted timeframes.
• Proactive communication with customers, internal resources and monitoring centre partners.
• Keep the monitoring system up to date with alarms, actions and customer details.
• Ensure OH&S policies are understood and implemented.
• Develop and maintain proficiency in the Patriot monitoring system.

Skills

Excel

Word

Outlook

Patriot Systems experience

Education

Certificate III in Security Operations

Tools

Patriot Monitoring System

Job description

The Security Monitoring Centre Operator's primary objective is to skilfully, accurately and efficiently support Sectrol's monitoring operations. Through proficient use of Sectrol's Patriot monitoring system, the Security Monitoring Centre Operator needs to professionally interact with key stakeholders (including, monitored customers, Sectrol installations technicians and programming engineers as well as Sectrol's monitoring centre partners). The Security Monitoring Centre Operator additionally plays a pivotal role in coordinating, alarm responses, installations, faults and servicing work from the company’s head office in Ballarat.

Comprehensive and accurate record taking and proactive communication are also crucial to the success of this role.

Call volume and workflow can be influenced by many factors. The Security Monitoring Centre Operator therefore needs to be highly organised with the ability to work calmly under pressure and multitask.

The Role

• Proficient management and coordination of the monitoring alarm system; ensuring that agreed actions are completed for each customer for any breaches of security or agreed protection within the contracted timeframes
• Communicating proactively with all relevant stakeholders including customers, internal resources and monitoring centre partners
• Keeping the Sectrol's monitoring system up to date with details of alarms, actions and customer details
• Ensure OH&S Policies are understood and implemented
• Developing and maintaining proficiency in the use of the Patriot monitoring system

You must have a Certificate III in Security Operations together with a valid/current Victorian Private Security Licence which includes sub-section monitoring centre operator.

You will have at least twelve (12) months security monitoring experience using Patriot Systems.

You will also have competent to advanced computer skills (Microsoft Excel, Word, Outlook).

This is an ideal part time role for suitable candidates looking for flexible hours of work in Ballarat, considered one of the best places to live in Regional Victoria.