Customer Service Agent

Citrus Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Our client in security services is seeking a Customer Service Agent to join their team in West Ryde, NSW. You will monitor security systems, receive alerts for intrusion, access breaches, CCTV events or personal safety issues, and contact the appropriate parties to manage incidents.

We value clear, fluent communication, objection handling, and the ability to work in a high-volume environment. Police checks and security clearances are required; the role offers a structured shift pattern with an

Qualifications

• Clear, fluent communication is essential.
• Strong rapport-building skills are required.
• Experience in high-volume call centres is desirable but not mandatory.

Responsibilities

• Monitor security systems and incoming alarm signals from customer sites.
• Receive alerts for intrusion, access breaches, CCTV events or personal safety alerts.
• Contact customers, site contacts, security guards or emergency services when required.
• Escalate genuine incidents quickly and appropriately.
• Record all activity in the monitoring system and maintain logs.

Skills

Communication

Rapport building

Objection handling

Call centre

Job description

Our client:

Our client leads the future of security in Australia through their unique style of operation, their strategic platform of Human Intelligence and their focus on providing progressive and more secure futures for all.

We are currently seeking an Customer Service Agent to join their team based in West Ryde.

Duties:

• Monitor security systems and incoming alarm signals from customer sites.
• Receive alerts for things like intrusion alarms, access breaches, CCTV events or personal safety alerts.
• Contact the customer, site contact, security guard, emergency services or other relevant party when required.
• Escalate genuine incidents quickly and appropriately.
• Record everything in the monitoring system and maintain accurate incident logs.

To be part of this dynamic team you will need:

• Proven experience working in a high-volume call centre on ideally within security or response centres is desirable butnot necessary.
• If you have an interest and can commit we will consider you
• Objection handling skills
• Clear and fluent communication skills
• Excellent rapport building skills
• Outgoing motivated personalities

The hourly rate for the role is $31.93 per hour. When penalties across shift patterns are applied it will approx be $70k plus super.

Successful candidates will be required to complete security clearance checks including a Police check.