Secure IT Help Desk Engineer – Incident & Systems Expert

Leidos Australia; Wollongong City Council; Vor Ort; AUD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Life Days leave

Family Friendly workplace

Zusammenfassung

Leidos Australia is seeking a Help Desk Engineer to support secure ICT environments across government and defence programs. You will manage incidents, administer systems, and provide on‑site support to analysts, operators, and technical staff.

Your role involves working with Windows, AD/IAM, patching, and security procedures, ensuring reliability and availability of critical ICT environments. Australian citizenship and a TSPV clearance are required.

Qualifikationen

• Degree in an ICT discipline or equivalent industry experience.
• Experience in Defence, intelligence, or secure environments is highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.

Aufgaben

• Lead complex incident resolution across hardware, software, and networks.
• Administer provisioning, patching, and system health monitoring.
• Support secure/classified environments per security frameworks.
• Conduct root cause analysis and contribute to long‑term remediation.
• Provide hands‑on ICT support including device deployments and cabling.
• Liaise with users and VIP staff to resolve in‑facility issues.
• Collaborate with engineering and cyber teams on upgrades and escalated incidents.

Kenntnisse

Windows administration

System administration

IAM/Active Directory

Network fundamentals

Incident management

User support

Ausbildung

ICT degree or equivalent

Tools

Active Directory

Jobbeschreibung

Leidos Australia is seeking a Help Desk Engineer to support secure ICT environments across government and defence programs. You will manage incidents, administer systems, and provide on‑site support to analysts, operators, and technical staff.

Your role involves working with Windows, AD/IAM, patching, and security procedures, ensuring reliability and availability of critical ICT environments. Australian citizenship and a TSPV clearance are required.