Help Desk Engineer

Leidos Australia; Canberra; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Accrue up to 12 additional leave days

Family-friendly workplace with flexible support

Job summary

Leidos Australia is seeking a Help Desk Engineer to support crucial national programs. In this role, you will lead incident resolution, perform systems administration, and provide on-site ICT support to ensure the reliability of secure environments.

Ideal candidates will possess a relevant ICT degree, have experience in defence or secure environments, and demonstrate strong technical and leadership skills. The position also offers benefits including additional leave days and a family-friendly workplace.

Qualifications

• Degree in a relevant ICT discipline or equivalent experience.
• Experience in Defence or secure operational environments preferred.
• Strong background in ICT support and system administration.

Responsibilities

• Lead complex incident resolution across various platforms.
• Perform systems administration and configuration management.
• Provide hands-on ICT support for device deployments.

Skills

ICT support

System administration

Windows administration

Active Directory/IAM

Network fundamentals

Technical leadership

Collaboration

Education

Degree in a relevant ICT discipline

Job description

About the Position

Help Desk Engineer – responsible for supporting the systems, users and services that keep secure national programs operating effectively every day. Your work directly contributes to maintaining the reliability and availability of critical ICT environments that enable analysts, operators and technical teams across government, defence and intelligence missions.

Key Responsibilities

• Lead complex incident resolution and deep‑dive troubleshooting across hardware, software, network, identity and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long‑term remediation and continuous improvement initiatives.
• Provide hands‑on, on‑site ICT support including device deployments, workstation builds, secure network patching, cabling and hardware lifecycle management.
• Liaise directly with users, stakeholders and VIP/operational staff to resolve in‑facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber and operations teams to support system upgrades, integrations, escalated incidents and uplift Help Desk capability.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certifications or demonstrated operational capability.
• Experience in Defence, intelligence or other secure operational environments highly regarded.
• Strong background in ICT support, system administration or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals and system monitoring.
• Proven ability to independently manage complex incidents, make sound technical decisions and provide technical leadership.
• Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.
• Australian Citizen with an active TSPV Clearance; ability to obtain DISA/OSA clearance.

Benefits

• Accrue up to an extra 12 days of leave per year through our Life Days program.
• Family‑friendly workplace with flexible support for personal and family responsibilities.

EEO Statement

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.