Help Desk Engineer: Secure ICT & Incident Lead

Offshore Staff Assist; Wollongong City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Life Days leave

Family friendly workplace

Job summary

Leidos Australia in Wollongong is seeking a Help Desk Engineer to support systems, users and services that keep national programs secure and available. You will work across government, defence and intelligence environments, delivering hands-on ICT support and incident resolution.

The role covers provisioning, server maintenance, patching, configuration management and security compliance, with on-site duties and collaboration across engineering, network and cyber teams.

Qualifications

• Degree or equivalent ICT qualification and relevant certifications.
• Experience in Defence, intelligence, or secure environments is highly regarded.
• Strong ICT support, system administration or engineering background.

Responsibilities

• Lead complex incident resolution across hardware, software, network and secure platforms.
• Provisioning, endpoint/server maintenance, patching and configuration management.
• Administer secure/classified environments per security frameworks.
• Root cause analysis and long-term remediation for continuous improvement.
• Hands-on on-site ICT support: device deployments, wiring and lifecycle management.
• Liaise with users, stakeholders and VIP staff to resolve in-facility issues.
• Collaborate with engineering, network, cyber and operations teams on upgrades and escalations.

Skills

Windows administration

Endpoint management

Server management

Active Directory/IAM

Network fundamentals

System monitoring

Incident resolution

Technical leadership

Communication skills

Education

Degree in ICT or equivalent

Job description

Leidos Australia in Wollongong is seeking a Help Desk Engineer to support systems, users and services that keep national programs secure and available. You will work across government, defence and intelligence environments, delivering hands-on ICT support and incident resolution.

The role covers provisioning, server maintenance, patching, configuration management and security compliance, with on-site duties and collaboration across engineering, network and cyber teams.