Help Desk Engineer: Secure ICT & Critical Ops

Ese Consulting; Victoria; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Extra 12 days leave via Life Days

Family Friendly certified workplace

World-class culture and benefits

Job summary

Leidos Australia is seeking a Help Desk Engineer to support critical ICT environments across government, defence, and intelligence missions. You will lead incident resolution, perform provisioning, patching, and health monitoring, and support secure environments in line with security frameworks.

The role involves hands-on, on-site ICT support, collaboration across engineering and cyber teams, and mentoring junior engineers. Australian citizenship and active TSPV clearance are required.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstration of operational capability.
• Experience in Defence, intelligence, or other secure operational environments highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.

Responsibilities

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and procedures.
• Conduct root cause analysis and contribute to problem management and continuous improvement initiatives.
• Provide hands-on, on-site ICT support including device deployments and network patching.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades and escalated incidents.

Skills

Windows administration

Incident resolution

ICT support

System administration

Security environments

Communication

Mentoring junior engineers

Education

Degree in ICT or equivalent

Tools

Active Directory

IAM

System monitoring

Job description

Leidos Australia is seeking a Help Desk Engineer to support critical ICT environments across government, defence, and intelligence missions. You will lead incident resolution, perform provisioning, patching, and health monitoring, and support secure environments in line with security frameworks.

The role involves hands-on, on-site ICT support, collaboration across engineering and cyber teams, and mentoring junior engineers. Australian citizenship and active TSPV clearance are required.