Section Waiter - Fine Dining

Catering Hq Group; Sydney; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Staff meals

Coffee discounts

Supplier discounts

Free parking

Career progression

Training opportunities

Job summary

Catering HQ is seeking a proactive Section Waiter for The Steakhouse at Castle Hill RSL. Join a team that emphasises career progression, excellent service, and a welcoming guest experience.

The role focuses on delivering a premium dining sequence, building rapport with guests, and maintaining immaculate presentation. Prior dining experience and a customer-first attitude are essential for success.

Qualifications

• 1-2 years of experience in a similar role is ideal.
• Fine dining experience is highly regarded.
• Understanding of premium restaurant sequence of service is important.
• Strong wine and food pairing knowledge is advantageous.

Responsibilities

• Be the friendly and professional face greeting our guests.
• Provide amazing sequence of service and guide the customers through their dining experience.
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items.
• Communicate with co-workers and management to solve problems and improve quality and service.
• Understand and anticipate customer needs and aim to exceed these requirements.
• Provide exceptional quality, consistent offerings to our guests.
• Assist in providing an elevated customer experience from the moment they walk in.

Skills

Attention to detail

Customer service

Positive attitude

Grooming standards

Professional demeanor

Communication

Job description

Catering HQ is looking for proactive and experienced Section Waiter to join our dedicated team at our newest restaurant The Steakhouse located in Castle Hill RSL. We provide great opportunities for career progression.

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney and beyond. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high quality meals and exceptional customer service.

WHY JOIN US?

• Staff meal allowance and discounts
• Discount on Coffee while on shift
• Discounts from our suppliers such as Vittoria Coffee
• Free onsite parking
• Career progression
• Internal and external training opportunities

DUTIES & RESPONSIBILITIES

• Be the friendly and professional face greeting our guests
• Provide amazing sequence of service and guide the customers through their dining experience
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items
• Communicate with co-workers and management to solve problems and improve quality and service
• Understand and anticipate customer needs and aim to exceed these requirements
• Provide exceptional quality, consistent offerings to our guests
• Assist in providing an elevated customer experience from the moment they walk in.

KEY QUALITIES

• Exceptional attention to detail
• Positive and flexible attitude
• Highest level of presentation and grooming standards
• Honest and able to give and receive genuine feedback taking action as needed
• Able to follow direction and hold yourself to a high standard
• Have a strong customer service focus
• Professional, upbeat and friendly personality

EXPERIENCE

• 1-2 years' Experience in a similar role is ideal
• Fine dining experience is highly regarded
• Able to follow premium restaurant sequence of service
• Strong wine and food pairing knowledge is advantageous

The team at Catering HQ work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other. If you feel you possess these qualities and are interested in becoming a part of the team.

Only shortlisted candidates will be contacted.