Second in Charge (2IC) / Senior Receptionist | Bondi

ForHealth Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

EAP program

Flare benefits platform

Novated lease options

Salary packaging

Job summary

ForHealth Group is seeking a hands-on Second in Charge (2IC) / Senior Receptionist for our Bondi Medical Centre on a full-time basis. You will lead the reception team, support daily operations, and ensure an exceptional patient experience in a fast-paced healthcare environment.

Working closely with the Practice Manager, you will drive operational excellence, staff development, and high standards of service delivery while maintaining patient data accuracy and a welcoming front desk culture.

Qualifications

• Previous experience as a Senior Receptionist, Team Leader, 2IC, or similar position.
• Experience within a medical, healthcare, dental, or allied health environment highly regarded.
• Strong leadership and team support skills.
• Excellent communication and interpersonal abilities.
• Strong organisational and time-management skills.
• Ability to multitask and perform under pressure.
• High attention to detail.
• Proficient computer skills, with Pracsoft or Best Practice experience advantageous.
• Professional presentation and a proactive attitude.

Responsibilities

• Support the Practice Manager with daily clinic operations.
• Lead, mentor, and support the reception team.
• Deliver exceptional customer service to patients and visitors.
• Manage patient bookings, enquiries, and front desk operations.
• Assist with staff scheduling and workflow coordination.
• Open and close the medical centre as required.
• Ensure accurate patient data entry and administration.
• Build positive relationships with patients, practitioners, and colleagues.
• Maintain compliance with company policies and procedures.
• Assist with reporting and general administrative duties.

Skills

Leadership

Customer Service

Communication

Organisation

Multitasking

Time Management

Data Entry

Front Desk

Staff Scheduling

Healthcare Experience

Tools

Pracsoft/Best Practice

Job description

Second in Charge (2IC) / Senior Receptionist | Bondi

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually. As part of the ForHealth Group, we're focused on innovation, collaboration, and exceptional patient care.

The Opportunity

We are seeking an experienced and motivated Second in Charge (2IC) / Senior Receptionist to join our Bondi Medical Centre on a full-time basis.

This is a hands‑on leadership role suited to a customer‑focused professional who thrives in a fast‑paced healthcare environment. Working closely with the Practice Manager, you will support the day-to-day operations of the centre while leading the reception team and ensuring an exceptional patient experience.

As a key member of the clinic leadership team, you will play an important role in driving operational excellence, supporting staff development, and maintaining high standards of patient care and service delivery.

What's in it for You

• Investment in your professional development and the opportunity to gain exposure to managing a practice.
• Compatible with your work-life balance working Monday-Friday.
• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
• Salary packaging options including novated leases for vehicles with running costs included

Key Responsibilities

• Support the Practice Manager with daily clinic operations
• Lead, mentor, and support the reception team
• Deliver exceptional customer service to patients and visitors
• Manage patient bookings, enquiries, and front desk operations
• Assist with staff scheduling and workflow coordination
• Open and close the medical centre as required
• Ensure accurate patient data entry and administration
• Build positive relationships with patients, practitioners, and colleagues
• Maintain compliance with company policies and procedures
• Assist with reporting and general administrative duties

About You

To be successful in this role, you will have:

• Previous experience as a Senior Receptionist, Team Leader, 2IC, or similar position
• Experience within a medical, healthcare, dental, or allied health environment highly regarded
• Strong leadership and team support skills
• Excellent communication and interpersonal abilities
• Strong organisational and time-management skills
• Ability to multitask and perform under pressure
• High attention to detail
• Proficient computer skills, with Pracsoft or Best Practice experience advantageous
• Professional presentation and a proactive attitude

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).