Office Manager & Senior Receptionist (2IC)

Coogee Beach Doctors; Sydney; On-site; AUD 70,000 - 80,000; Full time

Job summary

Coogee Beach Doctors in Sydney seeks an Office Manager and Senior Receptionist (2IC) to lead our front desk and support the doctors and management. You’ll be the friendly face patients know and you'll help with rostering, training and workflow.

In this hands-on leadership role you’ll supervise the reception team, manage bookings, handle patient inquiries, assist with billing and general administration, and step in as second in charge when needed. A friendly, long-term fit is valued.

Qualifications

• Reception experience, ideally in a medical setting.
• Full working rights in Australia.
• Ability to manage priorities calmly and effectively.
• Clear, confident communication with patients and staff.
• Experience supervising or leading a team is a plus.

Responsibilities

• Lead, support and supervise the reception team, including rostering, training and day-to-day guidance.
• Be the welcoming face of the practice, delivering warm, professional service to patients in person and over the phone.
• Liaise with contracting doctors to keep appointment books and clinic flow running smoothly.
• Work with management on day-to-day running and act as second in charge when needed.
• Handle patient inquiries with care, tact and confidentiality.
• Keep the front of house organized, efficient and welcoming.
• Assist with billing, appointments and general administration.

Skills

People skills

Organisation

Leadership

Communication

MS Office / Computer literacy

Medicare knowledge

Tools

Practice software

Microsoft Office

Job description

Office Manager & Senior Receptionist (2IC)

Join us as Office Manager and Senior Receptionist, a second in charge role leading our front desk team and working closely with our doctors and management. You'll be the familiar, friendly person our patients know and trust, and we'll provide training.

About us

Coogee Beach Doctors is a family owned and run general practice in an excellent location in the heart of Coogee, just moments from the beach. We pride ourselves on friendly, personal care for our patients and a supportive, close-knit team. We're looking for someone who wants to grow with us for the long term.

About the role

This is a varied, hands-on leadership role that combines senior reception duties with management. You'll be the go-to person at the front desk and a key link between our reception team, our contracting doctors and practice management.

You will:

• Lead, support and supervise our reception team, including rostering, training and day-to-day guidance
• Be the welcoming face of the practice, delivering warm, professional service to patients in person and over the phone
• Liaise with our contracting doctors to keep appointment books, sessions and clinic flow running smoothly
• Work alongside management on the day-to-day running of the practice, and step in as second in charge when needed
• Handle patient enquiries and concerns with care, tact and confidentiality
• Keep the front of house organised, efficient and welcoming
• Assist with billing, appointments and general administration

About you

Reception experience, ideally in a medical setting, is preferred but not essential. We're also keen to hear from people with transferable skills from roles such as hospitality, retail, customer service, office administration or team leadership.

Essential:

• Excellent people skills and a genuine passion for customer service and patient care
• Outstanding organisation and the ability to juggle priorities calmly
• Experience managing, supervising or leading people
• Clear, confident communication with patients, colleagues and doctors
• Highly computer literate, confident using practice software, email and Microsoft Office, and quick to learn new systems
• Full working rights in Australia (no visa sponsorship available)

Highly regarded:

• Reception experience, especially in a GP or medical practice
• An understanding of Medicare and the Australian health system
• Experience in a supervisory or 2IC role

What we offer

• A permanent, full time position with long term security
• Flexible arrangement over 4 or 5 days, by negotiation
• Full, paid on-the-job training
• A friendly, family run workplace where you'll be valued and supported
• Real opportunity to grow your leadership and practice management skills
• A beautiful beachside location in Coogee
• Salary: $70,000 to $80,000 + super, depending on experience