Customer Service Officer | Christmas Casual

Millennium Services Group Limited; Sunshine Coast Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Millennium Services Group is seeking a Christmas Casual Customer Service Officer at the Sunshine Plaza Customer Service Desk. You will be the friendly face for shoppers, helping create a warm, welcoming, and memorable experience during the festive period.

Key duties include answering enquiries in person, by phone or email; providing centre information and directions; assisting with lost property; processing gift card sales; keeping the desk tidy and supporting seasonal promotions.

Qualifications

• Friendly, professional, and approachable manner.
• Strong communication and interpersonal skills.
• A passion for delivering excellent customer service.
• Ability to remain calm and solution-focused in a busy environment.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and handling transactions.
• A reliable and punctual work ethic.
• Previous customer service, retail, hospitality, or front‑facing experience is highly regarded but not essential.

Responsibilities

• Deliver outstanding customer service to shoppers, retailers, and visitors.
• Respond to enquiries in person, over the phone, and via email.
• Provide centre information, directions, and details on current promotions and events.
• Assist with lost property and lost child procedures in accordance with centre policies.
• Process gift card sales and other customer service transactions.
• Manage customer feedback and resolve enquiries professionally and efficiently.
• Maintain a clean, organised, and welcoming Customer Service Desk.
• Support centre initiatives and seasonal activities during the Christmas trading period.

Job description

The Company

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003. We offer employees the latest technology, state-of-the‑art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company. We pride ourselves on the long‑standing partnerships we have with clients, employees and our suppliers, that enable us to make places and spaces better for people every day.

About The Role

Join our team this festive season as a Christmas Casual Customer Service Officer at the Customer Service Desk at Sunshine Plaza.

As the friendly face of the centre, you'll be the first point of contact for shoppers and visitors, helping create a warm, welcoming, and memorable experience during one of the busiest and most exciting times of the year.

Key Responsibilities

• Deliver outstanding customer service to shoppers, retailers, and visitors.
• Respond to enquiries in person, over the phone, and via email.
• Provide centre information, directions, and details on current promotions and events.
• Assist with lost property and lost child procedures in accordance with centre policies.
• Process gift card sales and other customer service transactions.
• Manage customer feedback and resolve enquiries professionally and efficiently.
• Maintain a clean, organised, and welcoming Customer Service Desk.
• Support centre initiatives and seasonal activities during the Christmas trading period.

About You

To be successful in this role, you will have:

• A friendly, professional, and approachable manner.
• Strong communication and interpersonal skills.
• A passion for delivering excellent customer service.
• The ability to remain calm and solution-focused in a busy environment.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and handling transactions.
• A reliable and punctual work ethic.
• Previous customer service, retail, hospitality, or front‑facing experience is highly regarded but not essential.

If you enjoy helping people, thrive in a fast‑paced environment, and take pride in delivering exceptional service, we'd love to hear from you

Why Join Us?

By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills and grow your career with us!

If this sounds like you, please apply today, we look forward to hearing from you

Millennium Services Group is an equal‑opportunity employer. We celebrate diversity and are committed to inclusivity.