Scheduling Officer

Hugo Personnel Pty; City of Melbourne; Hybrid; AUD 48,000 - 62,000; Full time

Job summary

Hugo Personnel Pty is seeking a detail-oriented Scheduler for a 5-week temporary role in the Fairfield area. Workdays are Monday to Friday, 9-5, with 2 days per week of work-from-home. The successful candidate will manage rostering, process invoices and timesheets, and coordinate with support workers and clients.

NDIS clearance and WWCC are required. Experience in administration/scheduling and familiarity with Carelink ERP are highly regarded, with a strong focus on organisation and teamwork in

Qualifications

• NDIS clearance and WWCC are required.
• Experience in administrative/scheduling/rostering or office support roles.
• NDIS sector exposure is desirable.
• Familiarity with ERP systems; Carelink experience is a plus.
• Rostering experience is advantageous.
• Strong organisational skills and ability to manage priorities.
• Proactive attitude and willingness to support the team.

Responsibilities

• Provide administrative support, including processing invoices and approving timesheets.
• Allocate support workers to shifts and confirm rosters.
• Conduct check-ins with support workers.
• Answer inbound calls and handle inquiries.
• Manage shift changes, cancellations and staff availability.
• Coordinate with workers and customers regarding rostering requirements.

Skills

NDIS clearance

WWCC

Admin experience

NDIS exposure

Carelink ERP

Rostering

Org skills

Team player

Tools

Carelink ERP

Job description

• Work for a reputable values-based community organisation that will make your days purposeful and rewarding
• Fairfield location
• 5-week temporary role with view for extension
• Monday - Friday 9 - 5
• Very attractive hourly rate on offer
• WFH 2 days per week
• Commencing ASAP!
• Working Holiday Visa applicants welcome to apply!

You will be working for a reputable organisation who provide choices for people with a disability, enabling them to regain and retain their independence within an inclusive community. Their head office is based in Fairfield, with free car parking available onsite.

The Opportunity

Reporting to the Scheduling and Allocations Manager, you will be based in the scheduling team and responsible for a variety of administrative duties, ensuring the smooth day-to-day operation of the department.

Key Responsibilities

• Administrative support, including processing invoices and approving timesheets
• Allocating support workers to shifts
• Conducting support worker check ins
• Taking inbound phone calls
• Managing shift changes, cancellations, and employee availability
• Liaising with support workers and customers regarding roster requirements

This is a fantastic opportunity for a detail-oriented Scheduler who enjoys working in a fast-paced environment and takes pride in providing exceptional support.

To be successful you will bring:

• A valid NDIS clearance check and WWCC is required for this role
• Previous experience in an administrative/scheduling/rostering or office support position
• Exposure to the NDIS sector would be highly desirable
• Strong ERP systems knowledge experience (Carelink highly regarded)
• Experience in rostering, highly desirable
• Strong organisational skills with the ability to manage competing priorities
• A proactive, positive attitude and willingness to support the broader team

If you are available immediately and looking for your next temporary opportunity, we would love to hear from you.