Scheduling Officer

The District Nurses; City of Glenorchy; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Supportive workplace

Growth opportunities

Meaningful impact

Not-for-Profit Tax Benefits of Salary-

Fitness Passport Program

Job summary

The District Nurses is seeking a proactive Scheduling Officer to coordinate care for clients in a busy, people-focused environment. You will match skilled staff to individual care plans, manage allocations to hours and regulations, and respond promptly to referrals.

You will maintain accurate data in the client management system, uphold confidentiality, and work with the team to ensure a smooth scheduling service.

Qualifications

• Full-time availability and a reliable approach to work.
• Ability to stay calm and focused on time-sensitive situations.
• Strong organisational and time-management skills.
• Clear and confident communication, with a friendly and professional manner.
• Comfortable using technology, including scheduling systems and Microsoft Office.
• Respectful approach to handling confidential and sensitive information.
• Works well independently, but also values teamwork and collaboration.

Responsibilities

• Efficiently match skilled staff to clients for individual care plans.
• Ensure staff allocation aligns with availability, contracted hours, and regulations.
• Promptly respond to new referrals and requests.
• Maintain accurate data entry into the client management system.
• Promote a positive organisational image with exemplary customer service.
• Exercise sensitivity and confidentiality in stakeholder support, prioritising client dignity.
• Collaborate with the team for an efficient Scheduling service, addressing inquiries and client requests.
• Manage planned leave and relief staff for scheduled and unscheduled absences.
• Effectively communicate schedule changes to various internal parties.

Skills

Full-time availability

Calm under pressure

Organisational skills

Communication skills

Tech-savvy

Confidentiality

Independence & teamwork

Tools

Scheduling software

Microsoft Office

Job description

Introduction

We're looking for a proactive and organised individual who thrives in a busy, people focused environment. You do not need to come from a specific background, if you're passionate about coordination, problem-solving, and delivering great service, we'd love to hear from you.

If you are detail- orientated, adaptable and enjoy bringing order to a fast-paced environment, this could be the perfect role for you

Description

As a Scheduling Officer you will

• Efficiently match skilled staff to clients for individual care plans
• Ensure staff allocation aligns with availability, contracted hours, and regulations
• Promptly respond to new referrals and requests
• Maintain accurate data entry into the client management system
• Promote a positive organisational image with exemplary customer service
• Exercise sensitivity and confidentiality in stakeholder support, prioritising client dignity
• Collaborate with the team for an efficient Scheduling service, addressing inquiries and client requests
• Manage planned leave and relief staff for scheduled and unscheduled absences
• Effectively communicate schedule changes to various internal parties

Skills and Experiences

What We Are Looking For

• Full-time availability and a reliable approach to work
• The ability to stay calm and focused on time-sensitive situations
• Strong organisational and time-management skills
• Clear and confident communication, with a friendly and professional manner
• Comfortable using technology, including scheduling systems and Microsoft Office
• A respectful approach to handling confidentail and sensitive information
• Someone who works well independently, but also values teamwork and collaboration

Why Join TDN?

TDN is a values-led organisation, committed to empowering people and supporting vibrant, connected communities. As part of our team, you’ll enjoy:

• A supportive and purpose driven workplace.
• Opportunities for growth.
• The chance to make a meaningful impact every day.
• Not for Profit Tax Benefits of Salary Packaging
• Access our Fitness Passport Program for discounted gym and pool membership.

For more information: Visit www.thedistrictnurses.org.au/careers to access the detailed selection criteria and position description

Questions?

Contact Sarah Vaszocz, Scheduling Manager on [phone] or email [e-mail]

We reserve the right to commence recruitment proceedings immediately and may close the advert early at our discretion.