Scheduling Coordinator

Dovida Australia; City of Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Paid day off for birthday

Wellness program

Monthly massages

Volunteering and study leave

Novated leasing

Heart of Dovida Awards

Job summary

Dovida Australia is seeking a Scheduling Coordinator in Brisbane to manage caregiver rosters and coordinate schedules with clients. The role emphasizes warm, professional communication and the ability to handle changing priorities in a fast-paced home-care environment.

You will interact with caregivers and clients daily, maintain rosters, and ensure timely support while working a rotating roster including evening shifts and occasional weekend coverage.

Qualifications

• Experience in rostering, scheduling or coordination (healthcare or community services experience highly regarded).
• Confident and professional phone manner with excellent verbal communication skills.
• Able to think quickly, prioritise competing demands and make sound decisions under pressure.
• Collaborative approach and willingness to support teammates and caregivers.
• Genuine empathy and a customer-focused mindset.
• Exceptional organisation, attention to detail and time management skills.
• Confidence using computer systems and learning new software.

Responsibilities

• Create and maintain fortnightly rosters for caregivers.
• Manage daily roster changes and fill last-minute shifts.
• Speak with caregivers and clients to coordinate schedules and provide outstanding support.
• Build strong relationships through professional, empathetic communication.
• Use scheduling software to ensure efficient rostering.
• Work a rotating roster including one evening shift per week and one weekend day per month.

Skills

Rostering experience

Phone etiquette

Prioritisation under pressure

Collaborative

Empathy

Organisation

Time management

Computer systems

Job description

Scheduling Coordinator – Join Our Team in Birkdale!

Are you a people person who thrives in a fast-paced environment and loves solving problems? We're looking for a professional, organised and proactive Scheduling Coordinator to join our supportive team. This is a role for someone who enjoys being on the phone, can think on their feet, and is passionate about delivering exceptional service to both clients and caregivers.

Every day is different. You'll coordinate caregiver rosters, respond to changing priorities, manage last-minute schedule adjustments, and build positive relationships with our clients and care team. Your calm approach, empathy, and ability to make confident decisions will help ensure our clients receive the support they need, when they need it.

If you're someone who communicates with warmth and professionalism, enjoys collaborating with others, and performs well under pressure, we'd love to hear from you.

What you'll be doing

• Creating and maintaining fortnightly rosters for our caregivers
• Managing daily roster changes and filling last-minute shifts
• Speaking with caregivers and clients throughout the day to coordinate schedules and provide outstanding support
• Building strong relationships through professional, empathetic communication
• Using scheduling software to ensure efficient and accurate rostering
• Working a rotating roster, including one evening shift per week and one weekend day per month

Why you'll love working here

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, monthly massages, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

What we're looking for

• Experience in rostering, scheduling or coordination (healthcare or community services experience is highly regarded)
• A confident and professional phone manner with excellent verbal communication skills
• The ability to think quickly, prioritise competing demands and make sound decisions under pressure
• A collaborative approach and willingness to support both your teammates and our caregivers
• Genuine empathy and a customer-focused mindset
• Exceptional organisation, attention to detail and time management skills
• Confidence using computer systems and learning new software

About Dovida

At Dovida, we're a national provider of high-quality, person-centred home care services. We support people to live independently through companionship, personal care, meal preparation, medication reminders and transport assistance. Our clients are at the heart of everything we do, and we're committed to creating meaningful connections through compassionate care.

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