Scheduling Manager

Kawana Flooring Pty Ltd; Sunshine Coast Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Kawana Flooring Pty Ltd on the Sunshine Coast is seeking a Scheduling & Install Manager to own the install calendar, plan each job from sale to completion, and ensure resources align to deliver a great result for customers and smooth operation for installers.

You'll coordinate installers, subcontractors, suppliers, customers and internal teams; confirm materials and site readiness; keep customers informed about dates and changes; and proactively resolve scheduling issues to prevent any job from

Qualifications

• Experience in scheduling, operations, project coordination, logistics, trades or a similar fast-paced service environment.
• Strong organisation and time management, with a sharp eye for detail.
• Clear, confident communication with tradespeople, customers and office staff.
• The ability to prioritise when several things need you at once.
• A calm, professional approach to tough conversations with frustrated customers.
• The confidence to make a call and own it.

Responsibilities

• Build and manage the install calendar and forward schedule.
• Coordinate installers, subcontractors, suppliers, customers and our internal team.
• Confirm materials, installers and site readiness are locked in before a job starts.
• Keep customers informed about install dates, changes and what they need to do.
• Spot scheduling and install issues early, and reschedule quickly when something changes.
• Handle customer concerns and complaints calmly and professionally.
• Follow up open issues so no job falls through the cracks.
• Work with our sales and admin teams to keep the handover from sale to install smooth.
• Suggest improvements to how we schedule and deliver jobs.

Skills

Scheduling

Operations

Project coordination

Logistics

Communication

Prioritisation

Customer service

Job description

Scheduling & Install Manager
Kawana Flooring | Warana, Sunshine Coast

Own the install calendar for a busy, established flooring and window furnishings business.

Once a job is sold, it's in your hands. You'll make sure every install is planned, resourced and delivered. That way our customers get a great result and our installers can get on with the job.

This is a key role in our management team. You'll report to our Operations Manager and work alongside our Construction Manager and Showroom Manager.

Flooring or construction experience is a real plus. What matters most is how you organise, how you communicate and how you respond when plans change.

What you'll do

• Build and manage the install calendar and forward schedule
• Coordinate installers, subcontractors, suppliers, customers and our internal team
• Confirm materials, installers and site readiness are locked in before a job starts
• Keep customers informed about install dates, changes and what they need to do
• Spot scheduling and install issues early, and reschedule quicky when something changes
• Handle customer concerns and complaints calmly and professionally
• Follow up open issues so no job falls through the cracks
• Work with our sales and admin teams to keep the handover from sale to install smooth
• Suggest improvements to how we schedule and deliver jobs

What you'll bring

• Experience in scheduling, operations, project coordination, logistics, trades or a similar fast-paced service environment
• Strong organisation and time management, with a sharp eye for detail
• Clear, confident communication with tradespeople, customers and office staff
• The ability to prioritise when several things need you at once
• A calm, professional approach to tough conversations with frustrated customers
• The confidence to make a call and own it

Is this you?

Things don't always go to plan in flooring. Installers run behind, stock gets delayed and sites aren't always ready. We need someone who takes that in their stride.

You'll be great in this role if:

You naturally bring order to chaos

A schedule change at 8am doesn't rattle you

You can have a tough conversation with a customer, stay professional, then get straight on with fixing it

You take ownership. When something goes wrong, your first thought is "How do we fix this?"

About Kawana Flooring

We're an established Sunshine Coast flooring and window furnishings business. We have a busy showroom in Warana, an experienced sales team and a steady flow of residential and commercial projects. We're hands-on, we move fast and we back each other. We value people who communicate well, own their work and care about getting it right for our customers.