Senior Scheduler — Flooring Installations & Projects

Kawana Flooring Pty Ltd; Sunshine Coast Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Kawana Flooring Pty Ltd on the Sunshine Coast is seeking a Scheduling & Install Manager to own the install calendar, plan each job from sale to completion, and ensure resources align to deliver a great result for customers and smooth operation for installers.

You'll coordinate installers, subcontractors, suppliers, customers and internal teams; confirm materials and site readiness; keep customers informed about dates and changes; and proactively resolve scheduling issues to prevent any job from

Qualifications

• Experience in scheduling, operations, project coordination, logistics, trades or a similar fast-paced service environment.
• Strong organisation and time management, with a sharp eye for detail.
• Clear, confident communication with tradespeople, customers and office staff.
• The ability to prioritise when several things need you at once.
• A calm, professional approach to tough conversations with frustrated customers.
• The confidence to make a call and own it.

Responsibilities

• Build and manage the install calendar and forward schedule.
• Coordinate installers, subcontractors, suppliers, customers and our internal team.
• Confirm materials, installers and site readiness are locked in before a job starts.
• Keep customers informed about install dates, changes and what they need to do.
• Spot scheduling and install issues early, and reschedule quickly when something changes.
• Handle customer concerns and complaints calmly and professionally.
• Follow up open issues so no job falls through the cracks.
• Work with our sales and admin teams to keep the handover from sale to install smooth.
• Suggest improvements to how we schedule and deliver jobs.

Skills

Scheduling

Operations

Project coordination

Logistics

Communication

Prioritisation

Customer service

Job description

Kawana Flooring Pty Ltd on the Sunshine Coast is seeking a Scheduling & Install Manager to own the install calendar, plan each job from sale to completion, and ensure resources align to deliver a great result for customers and smooth operation for installers.

You'll coordinate installers, subcontractors, suppliers, customers and internal teams; confirm materials and site readiness; keep customers informed about dates and changes; and proactively resolve scheduling issues to prevent any job from