Staff Scheduler & Service Coordinator

RGIT Australia; City of Banyule; On-site; AUD 65,000 - 85,000; Full time

Job summary

Lotus Commercial in Melbourne is seeking a highly organised Service Scheduler to plan and coordinate technician rosters, liaise with clients, and manage a busy scheduling workflow. You will ensure on-time, high-quality service delivery and work closely with field technicians and internal teams.

Ideal candidates have experience in service scheduling or workforce planning, proficiency with Simpro/CRM/Excel, and strong communication.

Qualifications

• Experience in service scheduling, dispatch coordination, or workforce planning.
• Proficient with Simpro, CRM systems and Excel.
• Strong communication with a professional approach.
• Detail-oriented and highly organised.
• Adaptable with quick problem-solving skills.
• Self-starter who takes ownership.

Responsibilities

• Plan, assign and optimise technician schedules and rosters.
• Liaise with clients to confirm bookings and resolve access issues.
• Monitor and adjust schedules in real time for urgent jobs.
• Communicate access instructions and job details to technicians.
• Collaborate with service managers for efficient resource allocation.
• Maintain job records in Simpro and Excel.

Skills

Scheduling

Dispatch coordination

Workforce planning

Strong communication

Detail-oriented

Tools

Simpro

CRM systems

Excel

Job description

Full-time Permanent Associate

Posted 26 Aug 2026

Description

Step into a key scheduling and coordination role where your knack for logistics and rostering directly supports some of Australia’s top hospitality venues. Join Lotus Commercial, a national leader in commercial kitchen services, and be the driving force behind smooth operations, technician scheduling, and exceptional client service.

About Lotus Commercial

For over 30 years,Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens safe, compliant, and operational with services including:

• Comprehensive canopy and exhaust system maintenance
• Air conditioning filter management
• Specialist hygiene andsanitisationprograms

About the Role

We're hiring a highlyorganisedand responsiveService Scheduler & Operations Coordinatorto join our busyMelbourne-based team. In this critical role, you’ll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensureon-time, high-quality service delivery.

This is a fast-paced scheduling roleperfect for someone with a strong background inservice dispatch, workforce coordination, or rostering

Key Responsibilities

• Plan, assign andoptimisetechnician schedules and daily rosters
• Liaise with clients to confirm bookings(service appointments) and resolve access or timing issues
• Monitor and adjust schedules in real-time to manage urgent jobs or cancellations
• Communicateaccess instructions, service updates, and key job details to field technicians
• Work closely with service managers to ensure efficient resource allocation
• Update and maintain accurate job records inSimpro,Excel, and internal systems

About You

You're ascheduling pro who thrives in high-volume environments. You’re calm under pressure, solution-focused, and can juggle priorities without missing a beat.

• Proven experience in service scheduling, dispatch coordination, or workforce planning
• Skilled in tools likeSimpro, CRM systems, or Excel
• Strong communicator with a confident, professional approach
• Detail-oriented and highlyorganised
• Able to adapt quickly to changes and problem-solve on the go
• A self-starter who takes ownership and pride in your work

This role suits someone with experience as a:

• Field Service Scheduler
• Workforce Planner
• Operations Coordinator
• Maintenance Scheduler
• Resource Planner
• Service Dispatcher

Why Join Lotus Commercial?

National company with a strong reputation in commercial kitchen services

Fast-paced, supportive operations team

Long-term employment withcareer development opportunitiesin operations and service leadership

Company Overview

Lotus Commercial - Australia's Leading Commercial Kitchen Exhaust & Specialist Cleaning Company.