Scheduling Administrator

New Plumbing Solutions; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free parking on site

Fridges stocked weekly

Reward and recognition programs

Investment in your training

Great team culture

Job summary

New Plumbing Solutions is seeking a reliable Scheduling Administrator to oversee scheduling for field staff in our Metering Division in Melbourne. You will handle inquiries, manage work orders, and coordinate with clients and plumbers to ensure timely service.

Join a fast-growing team in a dynamic environment, offering opportunity for professional development and a supportive work culture. 38-hour week, site-based role with on-site parking.

Qualifications

• Experience in a Customer Service environment.
• Strong interpersonal skills and ability to communicate clearly.
• Ability to multi-task and prioritise in a fast-paced setting.
• Attention to detail and accuracy in data entry and reporting.
• Strong time management and organisational skills.

Responsibilities

• Handle inquiries via inbound/outbound channels.
• Monitor and manage work orders and job requests.
• Daily scheduling of field staff.
• Data entry and reporting tasks.
• Assist field staff with enquiries.
• Liaise with clients and plumbers.
• Complete job management and invoicing duties as required.
• Process quotations where needed.
• General administration and ad hoc duties.
• Conduct quality reviews and audits for improvements.
• Follow up incomplete jobs to ensure completion and satisfaction.

Skills

Interpersonal skills

Time management

Multitasking

Problem solving

Attention to detail

Customer service

Prioritisation

Job description

About NPS

As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.

About NPS

From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.

About The Role

Due to company growth, we are seeking a proactive customer service person to oversee various contracts in our Metering Division.

Located in Northcote, this dynamic role involves managing schedules for field employees in a fast-paced environment.

You Will Be Responsible For

• Handling and addressing inquiries across our inbound and outbound customer service channels
• Monitoring, controlling, and managing work orders and job requests.
• Daily management of schedules.
• Data entry and reporting.
• Assisting field staff with enquiries.
• Liaising with clients and plumbers.
• Complete jobs-management and invoicing requirements as required
• Assisting with the processing of quotations
• Administration and ad hoc duties
• Conduct work reviews and audits for quality improvement purposes
• Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction

About You

You will enjoy working in a fast-paced friendly team who pride themselves on delivering great customer services we want to hear from you!

As part of our busy team, you will need to have:

• Experience in a Customer Service environment, answering and handling telephone/email enquiries.
• Strong interpersonal skills.
• Flexibility and adaptability.
• Ability to multi-task and prioritise effectively
• Ability to problem solve in a fast-paced environment.
• Strong attention to detail
• Excellent time management skills and proven ability to prioritise your workload.

What’s On Offer

Join a growing business with many career pathways and opportunities. You will join a team of really supportive people who give a sh*t and play as a team!

We recognise the great work our people do and hold monthly business updates where we celebrate success with morning teas and lunches.

• The opportunity to join a great team of like-minded people.
• Competitive remuneration package commensurate with experience.
• Great team culture and development opportunities.
• Investment in your training.
• Free parking on site.
• Fridges stocked weekly
• Reward and recognition programs.

38-hour week - initial hours 8:30am - 04:30pm. 100% site-based role.

New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity. If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us.