Scheduling Coordinator - Remote/On-Site Rostering

Independent Living Victoria; NURIOOTPA; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Not-for-profit salary packaging up to

Employee Assistance Program (EAP)

Meaningful community impact

Job summary

Country Home Services is seeking a Scheduling Coordinator to roster Home Care Workers and balance client needs in a flexible, full-time role. The position is based in Nuriootpa with occasional WFH opportunities for the right applicant and shifts ranging from 7:00am to 6:00pm, five days a week, with some weekend work.

You will schedule staff, manage replacements, monitor shifts, and ensure efficient use of resources while delivering quality community aged care and strong customer service on the

Qualifications

• Certificate III in Individual Support or relevant qualification.
• Valid police check with aged care stated as the purpose or NDIS worker check, or willingness to obtain.
• Previous experience scheduling and allocating Home Care Workers.
• Experience with rostering software.

Responsibilities

• Schedule Home Care Workers according to client preference and worker availability.
• Coordinate replacement workers for planned and unplanned leave.
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible.
• Analyse worker availability against client requirements to make the most efficient use of resources.
• Monitor, manage and action notifications from Care Partners and Home Care Workers.
• Provide excellent customer service on our dedicated Scheduling Phone Line.

Skills

Scheduling

Rostering

Multi-tasking

Customer service

Time management

Communication skills

Interpersonal skills

Teamwork

Empathy

Education

Certificate III in Individual Support

Tools

Rostering software

Job description

Country Home Services is seeking a Scheduling Coordinator to roster Home Care Workers and balance client needs in a flexible, full-time role. The position is based in Nuriootpa with occasional WFH opportunities for the right applicant and shifts ranging from 7:00am to 6:00pm, five days a week, with some weekend work.

You will schedule staff, manage replacements, monitor shifts, and ensure efficient use of resources while delivering quality community aged care and strong customer service on the