Remote On-Call Rostering Officer — Casual & Flexible

Independent Living Victoria; NURIOOTPA; Hybride; AUD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Not-for-profit salary packaging up to

Employee Assistance Program (EAP)

Meaningful community impact

Résumé du poste

Country Home Services is seeking a Scheduling Coordinator to roster Home Care Workers and balance client needs in a flexible, full-time role. The position is based in Nuriootpa with occasional WFH opportunities for the right applicant and shifts ranging from 7:00am to 6:00pm, five days a week, with some weekend work.

You will schedule staff, manage replacements, monitor shifts, and ensure efficient use of resources while delivering quality community aged care and strong customer service on the

Qualifications

• Certificate III in Individual Support or relevant qualification.
• Valid police check with aged care stated as the purpose or NDIS worker check, or willingness to obtain.
• Previous experience scheduling and allocating Home Care Workers.
• Experience with rostering software.

Responsabilités

• Schedule Home Care Workers according to client preference and worker availability.
• Coordinate replacement workers for planned and unplanned leave.
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible.
• Analyse worker availability against client requirements to make the most efficient use of resources.
• Monitor, manage and action notifications from Care Partners and Home Care Workers.
• Provide excellent customer service on our dedicated Scheduling Phone Line.

Connaissances

Scheduling

Rostering

Multi-tasking

Customer service

Time management

Communication skills

Interpersonal skills

Teamwork

Empathy

Formation

Certificate III in Individual Support

Outils

Rostering software

Description du poste

Job Description

Scheduling Coordinator – Full Time

Are you a rostering wiz? Do you love multi-tasking and solving puzzles?

About us

Country Home Services is a not-for-profit that has delivered innovative, accessible home care for over 35 years across the Yorke Peninsula, Clare, Barossa Valley, Adelaide Plains, and the Mid and Lower North.

We’re seeking an enthusiastic, dedicated and flexible Scheduling Coordinator to help ensure accurate allocation of services to our regional clients. Our Scheduling team is passionate about delivering quality services that improve our clients’ lives.

About the role

You’ll schedule community Home Care Workers, balancing client needs and preferences, geographic location and service type — enabling us to deliver high-quality aged care in the community.

This role is based in our Nuriootpa office with WFH opportunities availible for the right applicant . Shifts are rostered across a variety of times between 7:00am-6:00pm, 5 days a week , with weekend work being required occasionally.

What you’ll do

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

What you’ll need for this role

• Availability to work shifts across the full 7:00am-6:00pm span, five days a week, including occasional weekend shifts
• Ability to work on site at our Nuriootpa office
• Certificate III in Individual Support (or relevant qualification) or be willing to obtain
• Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
• Previous experience scheduling and allocating Home Care Workers
• Experience with rostering software
• Ability to manage competing priorities and multi-task in a fast-paced workplace
• Excellent written, verbal and listening communication, and strong interpersonal skills
• Demonstrated ability to manage your time and workload independently while collaborating in a team
• An empathetic approach to working with our clients and team members
• Visual Care knowledge
• Experience in the aged care sector

What we offer

• Not-for-profit salary packaging – up to $18,550 per annum
• Employee Assistance Program (EAP)
• The chance to make a meaningful impact in your community

We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability and age identities.