Aged Care Scheduling Coordinator

Coles Group Pty Ltd; NURIOOTPA; Hybride; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Employee Assistance Program (EAP)

Community impact

Résumé du poste

Coles Group Pty Ltd is seeking a Scheduling Coordinator to manage the timetable of Home Care Workers across a 7:00am–6:00pm window, five days a week, with occasional weekend shifts. The role combines scheduling, rostering, and on-site coordination at the Nuriootpa office, with potential work-from-home options for the right applicant.

You will balance client needs, worker availability, and service type to ensure coverage and high-quality aged care in the community.

Qualifications

• Experience scheduling and allocating Home Care Workers.
• Certificate III in Individual Support or relevant qualification.
• Valid police check with aged care or NDIS as purpose, or willingness to obtain.
• Experience with rostering software.
• Ability to manage competing priorities in a fast-paced workplace.
• Excellent written, verbal and listening communication and strong interpersonal skills.

Responsabilités

• Schedule Home Care Workers according to client preference and worker availability.
• Coordinate replacement workers for planned and unplanned leave.
• Update Care Worker availability and monitor unallocated shifts for coverage.
• Analyse worker availability against client requirements to optimise resources.
• Monitor, manage and act on notifications from Care Partners and Home Care Workers.
• Provide excellent customer service on the Scheduling Phone Line.

Connaissances

Scheduling experience

Rostering software

On-site availability

Customer service skills

Time management

Teamwork and communication

Empathetic approach

Visual Care knowledge

Aged care sector knowledge

Formation

Certificate III in Individual Support

Outils

Rostering software

Description du poste

Coles Group Pty Ltd is seeking a Scheduling Coordinator to manage the timetable of Home Care Workers across a 7:00am–6:00pm window, five days a week, with occasional weekend shifts. The role combines scheduling, rostering, and on-site coordination at the Nuriootpa office, with potential work-from-home options for the right applicant.

You will balance client needs, worker availability, and service type to ensure coverage and high-quality aged care in the community.