Client Services Coordinator (After Hours)

Dovida; Lane Cove; On-site; AUD 60,000 - 80,000; Full time

Job summary

Dovida is seeking a reliable Client Services Coordinator (After Hours) to join our Sydney Lower North Shore team. You’ll answer calls, texts and emails after hours and be the first point of contact for urgent client and staff needs.

This role focuses on being available, calm under pressure, and providing scheduling support for evenings and weekends, with on-call duties as required.

Qualifications

• Experience in fast-paced admin environments and scheduling.
• Confident multitasking and prioritisation in a busy role.
• Friendly phone manner and clear communication with clients and carers.
• Experience with rostering systems; Alaya Care is a bonus.

Responsibilities

• Represent the Dovida brand with warmth and professionalism.
• Manage incoming calls, emails and enquiries, including out-of-hours support.
• Capture and document detailed information for smooth handovers to scheduling.
• Log client needs and caregiver availability in internal systems.

Skills

Rostering experience

Multitasking

Phone etiquette / customer service

Tools

Alaya Care

Job description

We’re seeking a reliable and compassionate Client Services Coordinator (After Hours) to join our team at Sydney Lower North Shore.This role is perfect for someone who enjoys helping others and is comfortable answering calls, texts, and emails after hours.

You’ll play a vital part in our mission to provide 24/7 care, acting as the first point of contact for urgent client and staff needs during evenings and weekends.

This role is about being available, responsive, and calm under pressure when our clients and care workers need support most.

Hours at a glance:

• After-hours on-call:
  • Monday to Friday: On call from 5pm – 8 am
  • On call from 5pm Friday through to 8am Monday.
  • Public Holidays

Please note: You are not actively working the full after-hours period – just available to answer and action occasional phone calls, text messages and emails.

• Make a meaningful impact in the lives of seniors and their families through rewarding work
• Be part of a supportive, fun team that values and appreciates your contribution
• Grow your career alongside a highly experienced and passionate team
• Flexible after-hours/on-call work – ideal for fitting around a busy daytime schedule or earning extra income

Key Responsibilities

• Represent the Dovida brand with warmth and professionalism in all interactions, building trust with clients, Caregivers, and the wider community.
• Manage incoming calls, emails, and enquiries in a friendly, knowledgeable manner, including out-of-hours support and emergency scheduling when required.
• Accurately capture and document detailed information from incoming calls to ensure smooth handover to the scheduling team.
• Use internal systems to log client needs, Caregiver availability, or service changes with clarity and precision.

About you

• Confident in fast-paced admin environments with strong multitasking skills
• Friendly phone manner and clear communication
• Organised, reliable, and able to prioritise effectively
• Scheduling/rostering experience
• Ideally experience working with a rostering system, Alaya care is a bonus!
• Ability to be available from 5pm-8am

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Applicants must have permanent or temporary rights to work in Australia with no restrictions.