Client Services Coordinator

Dovida Australia; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday leave

Wellness leave

Study leave

Novated leasing

Job summary

Dovida Australia is hiring a Client Services Coordinator to join our Scoresby office, coordinating caregiver rosters and rostering daily tasks to keep home-care services running smoothly.

You will work closely with clients and staff, using AlayaCare and MS Office to schedule visits, manage changes, and uphold exceptional service. This full-time role offers a Monday–Friday 9:00–5:00 schedule with supportive benefits.

Qualifications

• Experience in rostering and scheduling, preferably in aged care.
• Familiarity with SCHADS award is desirable.
• Strong communication and relationship-building with clients and teams.
• Proficiency in MS Office and rostering systems.

Responsibilities

• Coordinate caregiver rosters to ensure client support.
• Manage last-minute changes and cover shifts.
• Maintain strong relationships with clients and staff.
• Use scheduling technology to organise services efficiently.
• Available full-time, Monday to Friday, 9:00–5:00.

Skills

Rostering

Aged care exp

SCHADS knowledge

Communication

Time management

Customer service

Tools

AlayaCare

MS Office

Job description

About this opportunity

Due to an internal promotion, we're excited to offer an opportunity for a Client Services Coordinator to join our team.

As a Client Services Coordinator, you'll be at the heart of our operations, helping to connect clients with the support they need. Working full-time from our Scoresby office, you'll coordinate caregiver schedules, manage daily rostering, and work closely with both clients and staff to keep services running smoothly.

Why Join Us?

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options

Key Responsibilities

• Coordinating caregiver rosters to ensure clients receive the support they need.
• Managing last-minute changes and helping cover shifts to keep services running smoothly.
• Staying connected with caregivers and clients, building strong relationships and providing great support.
• Using scheduling technology (AlayaCare) to organise services efficiently and accurately
• Availability to work full-time, Monday to Friday, 9:00am to 5:00pm

About you

• Experience working in rostering/scheduling – aged care experience is desired.
• Knowledge of the SCHADS award is desirable.
• Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
• Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
• Have strong communication, problem-solving, time management, and conflict-resolution skills.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

To be considered, applicants must have unrestricted working rights in Australia.