Client Services Coordinator (Scheduling)

Dovida; City of Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Birthday day off

Wellness leave

Volunteer leave

Study leave

Novated leasing

Job summary

Dovida is seeking a Client Services Coordinator to join our Scoresby team. You will coordinate caregiver rostering, manage daily scheduling, and liaise with clients and staff to ensure smooth service delivery in a full-time, on-site role.

Applicants should have experience in rostering or scheduling, preferably in aged care, and be proficient with MS Office and scheduling systems (e.g., AlayaCare). A calm, client-focused communicator will thrive in this fast-paced environment.

Qualifications

• Experience rostering/scheduling – aged care experience is desired.
• Knowledge of the SCHADS award is desirable.
• Strong communication, problem-solving, time management, and conflict-resolution skills.

Responsibilities

• Coordinating caregiver rosters to ensure clients receive the support they need.
• Managing last-minute changes and covering shifts to keep services running smoothly.
• Staying connected with caregivers and clients, building strong relationships and providing great support.
• Using scheduling technology (AlayaCare) to organise services efficiently and accurately.

Skills

Rostering / Scheduling

Customer service

Communication

Problem solving

Time management

Conflict resolution

Tools

AlayaCare

MS Office

Quality management system

Job description

Due to an internal promotion, we're excited to offer an opportunity for a Client Services Coordinator to join our team.

As a Client Services Coordinator, you'll be at the heart of our operations, helping to connect clients with the support they need. Working full-time from our Scoresby office, you'll coordinate caregiver schedules, manage daily rostering, and work closely with both clients and staff to keep services running smoothly.

Why Join Us?

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options

Key Responsibilities:

• Coordinating caregiver rosters to ensure clients receive the support they need.
• Managing last-minute changes and helping cover shifts to keep services running smoothly.
• Staying connected with caregivers and clients, building strong relationships and providing great support.
• Using scheduling technology (AlayaCare)to organise services efficiently and accurately

Availability to work full-time, Monday to Friday, 9:00am to 5:00pm

About you:

Experience working in rostering/scheduling – aged care experience is desired.

Knowledge of the SCHADS award is desirable.

Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.

Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.

Have strong communication, problem-solving, time management, and conflict-resolution skills.

Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

To be considered, applicants must have unrestricted working rights in Australia.