Client Services Coordinator

Dovida Australia; City Of Mandurah; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Birthday leave / paid day off

Wellness, volunteering and study leave

Novated leasing options

Heart of Dovida Awards

Job summary

Dovida Australia is seeking a Scheduler to join our team in Western Australia. You will develop and maintain rosters for clients and caregivers, ensuring shifts are filled and adjusted to meet changing needs.

You will coordinate daily via the Relationship Management System (RMS), liaise with the Client Services Team, and deliver exceptional customer service while building strong relationships across staff and clients in a caring home-care environment.

Qualifications

• Experience rostering/scheduling; aged care experience is desirable.
• Knowledge of SCHADS award desirable.
• Build strong relationships and rapport with internal teams and clients; deliver exceptional customer service.
• Proficiency with MS Office Suite and ability to use various systems (e.g. QM system, databases, rostering systems).
• Strong communication, problem-solving, time management and conflict-resolution skills.
• Be flexible, adaptable and able to remain calm under pressure with shifting priorities.

Responsibilities

• Develop and maintain employee rosters for clients and workers, ensuring shifts are filled.
• Coordinate Client services and Caregiver schedules daily via RMS to provide consistent care.
• Monitor shared email and coordinate workflow with Client Services Team.
• Handle new/changed client schedule requests via email/phone.

Skills

Rostering / Scheduling

Customer service

Communication

Time management

Conflict resolution

Tools

MS Office Suite

Relationship Management System (RMS)

Job description

About this opportunity

We're looking for a Scheduler to join our team! You will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of caregivers. You will be responsible for managing a weekly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively.

Why Join Us?

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

Key Responsibilities

• Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
• Coordinate Client services and Caregiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent Caregiver/s are provided
• Monitor shared email for actions and coordinate workflow with Client Services Team.
• Monitoring and actioning email/phone call requests for new/changes to client schedules

About you

• Experience working in rostering/scheduling – aged care experience is desired.
• Knowledge of the SCHADS award is highly desirable.
• Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
• Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
• Have strong communication, problem-solving, time management, and conflict-resolution skills.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.