Scheduling and Administration Assistant

JNJ Electrics Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Full-time position

Long-term career opportunities

Supportive leadership

38 hours per week

Job summary

JNJ Group Services in Greensborough, Victoria, seeks a Scheduling & Administrative Coordinator to support our electrical and plumbing reactive service. You’ll coordinate daily schedules across Victoria, ensure field crews are in the right place, and keep clients informed from start to finish.

The role requires 2+ years’ scheduling/operations experience with Simpro or similar, and strong organisational skills. Full-time, 38 hours.

Qualifications

• Experience in scheduling, dispatch, coordination or operations in trades or field services.
• 2+ years with Simpro or similar job management system (AroFlo/ServiceM8).
• Highly organised with strong time management and ability to juggle priorities.
• Clear, friendly communicator with confident phone manner.
• Proficient in Microsoft Office applications.

Responsibilities

• Schedule electrical and plumbing reactive service, maintenance and projects.
• Allocate work orders and manage technician calendars.
• Keep clients updated on appointments and progress.
• Track jobs and handle schedule changes and urgent requests.
• Collaborate with field staff and management to meet KPIs.
• Maintain accurate records in Simpro and other systems.
• Improve how jobs and schedules are set up in Simpro.
• Provide a professional, responsive client experience at all steps.

Skills

Scheduling

Dispatch

Coordination

Operations

Time management

Communication

Education

High school certificate or equivalent

Admin/Operations qualification (bonus)

Tools

Simpro

AroFlo

ServiceM8

Job description

Scheduling & Administrative Coordinator - Greensborough

Keep our field teams moving in a growing electrical and plumbing business

Are you an organised problem-solver who enjoys keeping people, schedules and moving parts on track? JNJ Group Services is looking for a Scheduling & Administrative Coordinator to join our team at our Greensborough office. You'll support the daily operations of our electrical and plumbing reactive service and maintenance business.

If you do well in a fast-paced environment, stay calm under pressure and like working in a close-knit team, this could be your next role.

About Us

Based in Greensborough, JNJ Group Services is a dual-trade electrical and plumbing business providing reactive service, planned preventative maintenance (PPM) and project works to clients across metropolitan and regional Victoria. We look after long-term commercial and government clients, including emergency services sites, where fast response times, compliance and reliable workmanship really matter. We invest in our people, from training the next generation of apprentices through to developing our office team, and we pay above award rates. We're growing, and we need an experienced scheduler to keep our technicians on the road and our clients looked after.

About the Role

You'll be the link between our clients, technicians and office team. Your job is to make sure our field crews are in the right place at the right time, fully briefed and ready to deliver great service. You'll coordinate daily schedules for jobs across Victoria and make sure each job runs smoothly from start to finish.

What You’ll Be Doing

• Scheduling electrical and plumbing reactive service, maintenance and project works
• Allocating work orders and managing technician calendars
• Keeping clients updated on appointments and job progress
• Tracking jobs and handling schedule changes and urgent requests
• Working with field staff and management to meet daily KPIs
• Keeping accurate records in Simpro and other systems
• Helping us get more out of Simpro by improving how jobs, schedules and records are set up
• Giving clients a professional, responsive experience at every step

About You

• Experience in scheduling, dispatch, coordination or operations, ideally in trades or field services
• Minimum 2 years' hands-on experience with Simpro or a similar job management system (e.g. AroFlo, ServiceM8) is essential. You'll be confident building schedules, managing work orders and keeping job records accurate in the system.
• Highly organised, with strong time management and the ability to juggle competing priorities
• Calm, adaptable and quick-thinking under pressure
• A clear, friendly communicator with a confident phone manner
• Comfortable working both in a team and on your own
• Accurate and detail-focused
• Confident with Microsoft Office (Outlook, Word and Excel)
• Reliable, professional and hardworking
• High school certificate or equivalent. Administration or operations qualifications are a bonus.

What We Offer

• Full-time position, Monday to Friday, 38 hours per week, with an 8.00am start
• Competitive salary plus super, based on experience
• Long-term career opportunities in a growing dual-trade business
• Supportive leadership and a collaborative team
• A key role in our day-to-day operations and future growth

Ready to take the next step?

If you take initiative, enjoy solving problems and want to join a team that backs each other, we'd love to hear from you. help drive JNJ Group Services' continued growth.