Scheduling & Operations Coordinator

Level Plumbing Tamworth; Tamworth; On-site; AUD 55,000 - 75,000; Full time

Job summary

Level Plumbing Tamworth is seeking an organised coordinator to manage job scheduling, dispatch and progress for a busy local team. You’ll use Simpro to allocate work to technicians, track progress, and ensure spares and suppliers are aligned.

The role focuses on scheduling and field coordination, with direct access to Operations and Admin Managers to resolve issues quickly. You’ll work Monday to Friday from our Tamworth office, keeping jobs moving and ensuring accurate job notes, photos and

Qualifications

• Experience scheduling, dispatching or coordinating field staff, jobs or deliveries in trade services, construction, logistics, transport or facilities.
• Strong organisational and prioritisation skills.
• Confidence with computers and job management software.
• Clear, direct communication, including holding people to deadlines.
• Competence with Google Sheets & Google Drive.
• Reliability and a strong sense of ownership.
• A current driver's licence.
• Simpro experience (or ServiceM8, AroFlo, Ascora or similar) - a bonus.
• Purchasing experience in a trade or construction setting - a bonus.
• Working knowledge of plumbing, drainage or gas materials - a bonus.
• Time on the tools as a tradie or apprentice - a big bonus.

Responsibilities

• Scheduling - managing the Simpro scheduler and allocating jobs to technicians.
• Job progression - tracking pending, scheduled, in-progress and incomplete jobs through to completion.
• Recurring maintenance - scheduling routine and recurring service work.
• Purchasing - ordering parts, raising purchase orders and following up suppliers.
• Subcontractors - coordinating bookings and availability.
• Callbacks - scheduling return visits with field management.
• Job readiness - making sure materials and resources are on hand before attendance.
• Completion checks - following up missing notes, photos and paperwork.
• Supplier costs - making sure POs and supplier invoices are linked to the right jobs.
• Plant and machinery - tracking equipment location and availability.
• Reporting - outstanding jobs, scheduling delays and incomplete work.

Skills

Scheduling coordination

Organisation

Computer literacy

Clear communication

Google Sheets & Drive

Reliability & ownership

Driver's licence

Simpro experience

Purchasing in trades

Trades knowledge (plumbing/drainage)

Trade/apprentice experience

Tools

Simpro

ServiceM8

AroFlo

Ascora

Job description

Run the schedule for a busy, respected trade team Role kept clear of reception and accounts - you get to focus Multi-award winning, locally owned business since 1993 Monday to Friday, 7.30am - 4:00pm - no weekends, no on-call Ex-tradies and trade-experienced staff strongly encouraged to apply

What's great about working here

This role is deliberately protected from phones, general enquiries and accounts work, so you can actually keep jobs moving. You'll work with Simpro, have training provided, and have direct access to the Operations Manager and Admin Manager, so problems get solved fast. Our office and field crews back each other up, and good coordinators get recognised here.

About the company

Level Plumbing Tamworth has serviced domestic, commercial and industrial customers across the region for over 30 years. Every day our field team heads out to maintenance calls, commercial works and drainage jobs. This is a new role created through an office restructure. You'll make sure every tech shows up with the right job, the right parts and the right information.

Duties

Scheduling - managing the Simpro scheduler and allocating jobs to technicians Job progression - tracking pending, scheduled, in-progress and incomplete jobs through to completion Recurring maintenance - scheduling routine and recurring service work Purchasing - ordering parts, raising purchase orders and following up suppliers Subcontractors - coordinating bookings and availability Callbacks - scheduling return visits with field management Job readiness - making sure materials and resources are on hand before attendance Completion checks - following up missing notes, photos and paperwork Supplier costs - making sure POs and supplier invoices are linked to the right jobs Plant and machinery - tracking equipment location and availability Reporting - outstanding jobs, scheduling delays and incomplete work

Day-to-day

By 7.30am the plan is set and every tech has a full, sensible run. Through the day you chase parts and confirm subbies, and you reshuffle when a job blows out. You close the loop on callbacks. By 4:30 every finished job has its photos, notes and costs attached, ready to invoice. You'll work from our Tamworth office, Monday to Friday, 7.30am - 4:00pm.

Skills & attributes

If you can look at Monday's schedule and already see Thursday's problem, you're who we want. You're organised, calm under pressure, comfortable on the phone with tradies, suppliers and subbies, and quick to re-plan. You'll bring:

• Experience scheduling, dispatching or coordinating field staff, jobs or deliveries - trade services, construction, logistics, transport or facilities
• Strong organisational and prioritisation skills
• Confidence with computers and job management software
• Clear, direct communication, including holding people to deadlines
• Competence with Google Sheets & Google Drive
• Reliability and a strong sense of ownership
• A current driver's licence
• Simpro experience (or ServiceM8, AroFlo, Ascora or similar) - a bonus
• Purchasing experience in a trade or construction setting - a bonus
• Working knowledge of plumbing, drainage or gas materials - a bonus
• Time on the tools as a tradie or apprentice - a big bonus

If you want to be the person who keeps a respected local trade business running smoothly, and be recognised for it, we'd like to hear from you.