Key Account Manager - VIC/TAS

SmartTech; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

SmartTech Australia seeks a seasoned Key Account Manager for VIC/TAS to own and grow a portfolio of strategic customers across mining and industrial segments. You will build deep relationships with site leaders and managers to identify opportunities and drive revenue growth.

You will lead upsell/cross-sell efforts, run QBRs, develop account plans, and collaborate with product, suppliers, and operations to deliver outcomes. Your focus is on safety, productivity, and innovation.

Qualifications

• 3–10+ years experience in key account management, B2B sales, or commercial roles.
• Experience in mining, construction, or industrial technology (ideal but not essential).
• A relationship-first mindset — you build trust through credibility, follow-through, and insight.
• Strong commercial acumen: you understand revenue, margin, pipelines, and customer lifetime value.
• Ability to create and execute structured account plans.

Responsibilities

• Own and grow a portfolio of strategic customers across key industrial segments.
• Build deep, trusted relationships with site leaders, project managers, and commercial stakeholders.
• Identify upsell, cross-sell, and expansion opportunities across the SmartTech portfolio.
• Run structured quarterly business reviews (QBRs) and performance insights sessions with key stakeholders including OEM’s.
• Develop account plans with clear action pipelines and revenue targets.
• Collaborate closely with product and solution managers, suppliers, and operations to drive outcomes.
• Deliver accurate forecasting, pipeline visibility, and customer insights to leadership.
• Champion SmartTech’s value proposition, safety vision, and technology roadmap.

Skills

Key account management

B2B sales

Commercial acumen

Relationship building

Job description

At SmartTech Australia, we believe technology should make every mine, quarry, construction, waste and industrial site safer, smarter, and more productive.

We exist to help Australia’s critical industries protect people, elevate performance, and embrace innovation with confidence. At SmartTech we are leading the next wave of industrial intelligence.

As we scale nationally, we are building a team of high-performance professionals who want to make a real impact in Australia’s critical industries landscape. We need Key Account Managers who share our belief’s and want to work where we deliver technology with purpose.

As our new Key Account Manager (KAM) VIC/TAS, you will be the strategic relationship leader for SmartTech’s most important customers. You’ll hold responsibility for nurturing long-term partnerships, identifying new opportunities within existing accounts, aligning customer needs with SmartTech’s solutions, and driving sustained revenue growth.

This is a perfect role for someone who loves being at the intersection of commercial performance, customer success, and solution leadership. You’ll help customers see an optimised version of themselves — one where their people go home safe, their operations run smarter, and their teams feel empowered by innovation rather than overwhelmed by it.

What You’ll Do:

Own and grow a portfolio of strategic customers across key industrial segments.

Build deep, trusted relationships with site leaders, project managers, and commercial stakeholders.

Identify upsell, cross-sell, and expansion opportunities across the SmartTech portfolio.

Run structured quarterly business reviews (QBRs) and performance insights sessions with key stakeholders including OEM’s.

Develop account plans with clear action pipelines and revenue targets.

Collaborate closely with product and solution managers, suppliers, and operations to drive outcomes.

Deliver accurate forecasting, pipeline visibility, and customer insights to leadership.

Champion SmartTech’s value proposition, safety vision, and technology roadmap.

If you love being on-site with customers, solving real problems, and driving measurable results — this is the role for you.

What You Bring:

3–10+ years experience in key account management, B2B sales, or commercial roles.

Experience in mining, construction, or industrial technology (ideal but not essential).

A relationship-first mindset — you build trust through credibility, follow-through, and insight.

Strong commercial acumen: you understand revenue, margin, pipelines, and customer lifetime value.

Ability to create and execute structured account plans.

Skilled at leading conversations with senior customer stakeholders.

Comfortable in dynamic environments — you move fast, prioritise well, and own outcomes.

Passion for helping customers improve safety, productivity, and operational performance.

Why SmartTech Australia:

Because your work should have purpose.

Because innovation should be transformational.

Because every engagement drives better outcomes for people and operations.

If you’re driven by purpose, inspired by technology, and motivated by creating real change reach out – we would love to meet you.

SmartTech values a diverse workplace and strongly encourages women, and people from diverse cultural backgrounds to apply.