Scheduler - 12 Months Temp

BreatheSafe; Ipswich City; On-site; AUD 60,000 - 72,000; Full time

Job summary

BreatheSafe in Australia is seeking a hands-on Scheduler to coordinate bookings, site visits, and field resources across customers, technicians and warehouse teams.

You will maintain accurate records in NetSuite, provide timely updates, manage orders and delivery schedules, and escalate issues early to keep commitments.

The role is temporary, based at Carole Park, with a Monday-Thursday 6:30am–3:45pm, Friday 6:30am–12:30pm, 9-day fortnight.

Qualifications

• Experience in scheduling, coordination, customer service, operations support or administration.
• Strong customer service and stakeholder communication skills.
• Experience coordinating field teams, logistics, freight or warehouse activities.
• Confidence working with ERP or case management systems — NetSuite experience would be highly regarded.

Responsibilities

• Coordinate customer bookings, site visits, training and support activities.
• Act as a key point of contact for customers, providing clear and timely updates.
• Schedule field resources and coordinate site access and induction requirements.
• Process and monitor customer orders and maintain accurate records in NetSuite.
• Create and maintain cases, notes, expected ship dates and follow-up actions.
• Coordinate with warehouse and dispatch teams regarding stock availability, freight, deliveries, returns and exchanges.
• Track shipments and follow up delivery and collection activities.
• Monitor scheduling, stock and delivery risks and elevate issues early.
• Triage customer and technical enquiries, resolving what you can and coordinating support where required.
• Work closely with technicians, Customer Service, Scheduling, Operations and warehouse teams to keep activities on track.
• Maintain accurate customer communications and records across relevant systems.

Skills

Scheduling

Coordination

Customer service

ERP / NetSuite

Tools

NetSuite

Job description

BreatheSafe are a proud Australian company that strives to develop, manufacture and sell world leading dust control and air quality solutions to any industry that is exposed to dust or airborne contaminant, both locally and internationally. Following exciting growth plans, we are looking for a Scheduler to join our Carole team on a temporary basis.

About the role:

This is a hands-on coordination role where you’ll work across customers, technicians, warehouse, logistics and internal teams to keep schedules, orders and service activities moving. You’ll be a key point of contact for customers and play an important role in making sure commitments are communicated clearly, followed through and delivered on time.

What you'll be doing

• Coordinate customer bookings, site visits, training and support activities.
• Act as a key point of contact for customers, providing clear and timely updates.
• Schedule field resources and coordinate site access and induction requirements.
• Process and monitor customer orders and maintain accurate records in NetSuite.
• Create and maintain cases, notes, expected ship dates and follow-up actions.
• Coordinate with warehouse and dispatch teams regarding stock availability, freight, deliveries, returns and exchanges.
• Track shipments and follow up delivery and collection activities.
• Monitor scheduling, stock and delivery risks and elevate issues early.
• Triage customer and technical enquiries, resolving what you can and coordinating support where required.
• Work closely with technicians, Customer Service, Scheduling, Operations and warehouse teams to keep activities on track.
• Maintain accurate customer communications and records across relevant systems.

About you

You’ll be someone who enjoys coordinating moving parts, communicating with different people and making sure nothing falls through the cracks.

Ideally, you'll bring:

• Experience in scheduling, coordination, customer service, operations support or administration.
• Strong customer service and stakeholder communication skills.
• Experience coordinating field teams, logistics, freight or warehouse activities.
• Confidence working with ERP or case management systems — NetSuite experience would be highly regarded.
• Strong administration, data entry and record‑management skills.
• Excellent attention to detail and follow‑through.
• The ability to prioritise competing tasks in a fast-paced environment.
• A practical approach to problem solving and confidence escalating issues when needed.
• An understanding of WHS, site access and safe work practices.

Experience within service, installation, construction, logistics or field operations would be advantageous.

Carole Park facility:

• Monday to Thursday: 6:30am – 3:45pm
• Friday: 6:30am – 12:30pm
• Enjoy a 9-day fortnight (every second Friday off)

Why BreatheSafe?

At BreatheSafe, how we work matters just as much as what we deliver. Our values of Unwavering Excellence, Integrity, Dependability and Care guide the way we work with our customers and each other.

If you’re a capable coordinator who enjoys working across customers, operations and logistics and takes pride in keeping things organised and on track, we’d love to hear from you.