Logistics Officer – Cairns (New Office Opening)

Australian Laboratory Services Pty Ltd; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

Australian Laboratory Services Pty Ltd is establishing a new Environmental office in Cairns and seeking a full-time Logistics Officer to join the founding team. You will coordinate client interactions, sample reception, packaging and dispatch, and liaise with couriers and laboratory staff across Far North Queensland.

Join a growing regional operation with on-site training, a Monday–Friday schedule (8:30am–4:15pm) and opportunities to contribute to building local client relationships and

Qualifications

• Strong customer service focus with a professional and responsive approach.
• Excellent communication, organisation and time management skills.
• Ability to manage multiple competing tasks efficiently and accurately.
• Strong attention to detail and commitment to high-quality outcomes.
• Confidence working both independently and as part of a team.

Responsibilities

• Provide front‑line client support via phone, email and face‑to‑face interactions.
• Receive and coordinate incoming sample deliveries, including urgent submissions.
• Prepare sampling bottles and kits for client use.
• Review and process sample submissions, including Chain of Custody documentation.
• Sort, label, pack and dispatch samples for courier or collection.
• Coordinate freight and logistics to ALS laboratories.
• Liaise with internal teams and clients regarding sample requirements and queries.
• Maintain sample storage and ensure safe handling and disposal practices.
• Support team operations and contribute to a positive, collaborative work environment.

Skills

Customer service

Communication

Time management

Multi-tasking

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

As part of our continued regional growth strategy, we are excited to be establishing a new Environmental office in Cairns. This is a unique opportunity to join a brand-new operation from the ground up and play a key role in shaping its success. As one of the foundation team members, you'll have the chance to contribute to building local client relationships, developing operational processes, and supporting the growth of ALS across Far North Queensland.

The role ALS Environmental is seeking a full-time Logistics Officer to join our newly established Cairns’ office. This is an exciting opportunity to become a founding member of our newest regional location and help shape the future of environmental testing services across Far North Queensland.

Working closely with clients, couriers and laboratory teams across Australia, you'll play a critical role in ensuring environmental samples are received, prepared and transported accurately and efficiently. You'll gain hands‑on experience across client services, logistics coordination and laboratory operations while contributing to the successful growth of a new regional office. If you enjoy variety, thrive in a fast-paced environment and want to be part of building something from the ground up, we'd love to hear from you.

No prior laboratory experience? No problem. Full on‑site training will be provided, along with ongoing support from our friendly and close-knit regional team. This is a fulltime, permanent role, Monday-Friday 8:30am - 16:15pm.

The Day to Day:

• Provide front‑line client support via phone, email and face‑to‑face interactions
• Receive and coordinate incoming sample deliveries, including urgent submissions
• Prepare sampling bottles and kits for client use
• Review and process sample submissions, including Chain of Custody (COC) documentation
• Sort, label, pack and dispatch samples for courier or collection
• Coordinate freight and logistics to ALS laboratories
• Liaise with internal teams and clients regarding sample requirements and queries
• Maintain sample storage and ensure safe handling and disposal practices
• Support team operations and contribute to a positive, collaborative work environment

These activities are critical to ensuring smooth day-to-day operations, timely sample processing, and strong client service outcomes.

The Essentials:

You will bring:

• A strong customer service focus with a professional and responsive approach
• Excellent communication, organisation and time management skills
• Ability to manage multiple competing tasks efficiently and accurately
• Strong attention to detail and commitment to high-quality outcomes
• Confidence working both independently and as part of a team
• A proactive, solutions‑focused mindset with a willingness to learn
• Good computer skills, including Microsoft Office
• Awareness of laboratory safety practices or willingness to learn
• Flexibility with working hours and availability
• Enthusiasm for joining a new office environment and contributing to the growth and success of a developing regional operation

Physical and work environment requirements

• Manual handling of sample containers, eskies, freight and consumables
• Lifting, carrying and moving items typically up to ~15kg
• Repetitive tasks such as sorting, packing, labelling and preparing freight
• Loading and unloading deliveries using trolleys and mechanical aids where available
• Standing, walking and moving throughout the facility for extended periods
• General warehouse‑style tasks, including maintaining storage areas and workspaces
• The role may also involve occasional outdoor work in dispatch areas, travel between local collection points, and working in a fast‑paced environment with time‑sensitive deadlines.

Safety commitment

Safety is a core value at ALS. To support you, we provide:

• Manual handling training and site safety induction
• Training in the safe use of equipment and mechanical aids
• Established safe work procedures and operational guidelines
• Training in laboratory systems, logistics processes and safe work practices
• A supportive and collaborative team environment with a strong safety culture

Additional requirements

A pre‑employment medical assessment may be required to confirm fitness for work prior to commencement.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.