Global Salesforce Delivery Lead

Flight Centre Travel Group; Brisbane; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

LinkedIn Learning access

Career development opportunities

Great Place To Work designation

Job summary

Flight Centre Travel Group is seeking an experienced Salesforce Delivery Lead in Queensland to drive multi-brand Salesforce initiatives. You will lead technical delivery, mentor teams, and shape the future of the Salesforce ecosystem across global brands.

You will guide cross-functional teams, partner with Product Owners, and ensure delivery on time, within budget, and to high-quality standards while advancing cross-brand platform capabilities.

Qualifications

• 7+ years of Salesforce delivery experience.
• Strong expertise across Salesforce Sales Cloud and Service Cloud.
• Experience leading large-scale Salesforce projects with multiple stakeholders and teams.
• Experience working with Agile and Scrum methodologies.
• Hands-on experience using project management tools such as JIRA.
• Strong leadership, communication, and stakeholder management skills.
• Salesforce certifications such as Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant are highly regarded.
• Bachelor's degree in Computer Science, Information Systems, or a related field.

Responsibilities

• Lead Salesforce projects and manage technical delivery across multiple workstreams.
• Act as Scrum Master and support Agile delivery practices across project teams.
• Assess project risks, issues, and impacts while collaborating with Project Managers to maintain delivery commitments.
• Manage the delivery of Salesforce solutions across multiple brands, ensuring projects are delivered on time, within budget, and to agreed quality standards.
• Develop and oversee project plans, milestones, and delivery schedules throughout the development lifecycle.
• Partner closely with stakeholders and Product Owners to understand business requirements, recommend solutions, and manage expectations.
• Lead Salesforce developers, administrators, and project stakeholders by providing guidance, coaching, and support.
• Maintain project reporting, delivery documentation, and JIRA boards.
• Manage resource planning and contingency strategies to support successful project outcomes.
• Drive continuous improvement of delivery methodologies, standards, and best practices.
• Provide thought leadership on Salesforce capabilities, emerging technologies, and industry trends.

Skills

Salesforce delivery

Leadership

Stakeholder management

Agile / Scrum

JIRA

Communication

Problem solving

Continuous learning

Education

Bachelor's degree in Computer Science or Information Systems

Tools

JIRA

Confluence

Job description

Flight Centre Travel Group is seeking an experienced Salesforce Delivery Lead in Queensland to drive multi-brand Salesforce initiatives. You will lead technical delivery, mentor teams, and shape the future of the Salesforce ecosystem across global brands.

You will guide cross-functional teams, partner with Product Owners, and ensure delivery on time, within budget, and to high-quality standards while advancing cross-brand platform capabilities.