Salesforce Commerce Cloud Analyst Shape Digital Experience

SustainRecruit; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

SustainRecruit is partnering with a national organisation in Australia to recruit a Salesforce Business Systems Analyst. You’ll bridge business needs with technology, design Salesforce solutions, and enhance how customers browse, buy and engage online.

You’ll run discovery workshops, translate requirements into designs, and lead solution decisions across Salesforce, with Commerce Cloud and CRM/ERP integrations at the core of delivery.

Qualifications

• Experience as a Business Analyst on Salesforce in a functional, configuration-focused role.
• Hands-on Salesforce Commerce Cloud experience (B2B preferred).
• Facilitate workshops and translate business needs into scalable solutions.
• Understanding of ecommerce processes and digital experience design.
• Knowledge of Salesforce configuration, automation, security, data modelling and reporting.
• Experience integrating commerce, CRM, payments, ERP and order management.
• Ability to read debug logs and interpret basic Apex or SOQL.
• Exposure to Revenue Cloud or quote-to-cash is highly regarded.
• Salesforce Administrator and Commerce Cloud certifications are a plus.

Responsibilities

• Run discovery workshops with stakeholders to clarify requirements.
• Translate business needs into functional designs, user stories and acceptance criteria.
• Lead solution design decisions across Salesforce for scalability, security and maintainability.
• Configure and optimise Commerce Cloud capabilities including storefronts, catalogues, pricing, promotions, search and checkout.
• Support B2B and B2C journeys and integrations with CRM, ERP, payments and order management.
• Design and maintain data structures, security models and governance standards.
• Troubleshoot platform issues, review logs and coordinate resolution with technical teams.
• Drive continuous improvement across customer experience, automation, reporting and platform adoption.

Skills

Salesforce

Commerce Cloud

Workshop facilitation

Requirements gathering

Data modelling

Security modelling

Reporting

Integrations

Apex/SOQL basics

Revenue Cloud

Salesforce Admin cert

Commerce Cloud certs

Tools

Salesforce Commerce Cloud

Job description

SustainRecruit is partnering with a national organisation in Australia to recruit a Salesforce Business Systems Analyst. You’ll bridge business needs with technology, design Salesforce solutions, and enhance how customers browse, buy and engage online.

You’ll run discovery workshops, translate requirements into designs, and lead solution decisions across Salesforce, with Commerce Cloud and CRM/ERP integrations at the core of delivery.