Salesforce & Commerce Cloud Business Systems Analyst

Sustainability; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Sustainability, a purpose-driven national organisation, is entering a growth phase and redesigning its digital channel. You will sit at the intersection of business and technology, designing Salesforce solutions to help customers browse, buy and engage online.

You’ll run discovery workshops, translate needs into user stories, lead solution design across Salesforce and Commerce Cloud, and support integrations with CRM, ERP and payments, while ensuring security and scalability.

Qualifications

• Experience as a Business Analyst or Business Systems Analyst on Salesforce.
• Hands-on Salesforce Commerce Cloud experience (B2B preferred).
• Ability to facilitate workshops and translate needs into scalable solutions.
• Strong understanding of eCommerce processes and digital journeys.
• Knowledge of Salesforce configuration, security, data modelling and reporting.
• Experience integrating commerce, CRM, ERP and related systems.
• Ability to read debug logs with basic Apex or SOQL.
• Exposure to Revenue Cloud or quote-to-cash processes.
• Salesforce Administrator and Commerce Cloud certifications are a plus.

Responsibilities

• Run discovery workshops with stakeholders and capture core requirements.
• Translate business needs into functional designs, stories, and acceptance criteria.
• Lead solution design across Salesforce focusing on UX, scalability, security.
• Configure and optimize Commerce Cloud storefronts, catalogs, pricing, promotions, search, checkout.
• Support B2B and B2C journeys and integrations with CRM, ERP and payments.
• Design and maintain data structures, security models, governance.
• Troubleshoot platform issues and collaborate with tech teams on fixes.
• Drive continuous improvement in CX, automation, and platform adoption.

Skills

Salesforce

Business Analysis

Workshop Facilitation

Commerce Cloud

E-commerce

Salesforce Admin

Apex/SOQL basics

Revenue Cloud

Integrations

CRM / ERP connections

Tools

Salesforce Commerce Cloud

SOQL

Apex basics

CRM integrations

Job description

Sustainability, a purpose-driven national organisation, is entering a growth phase and redesigning its digital channel. You will sit at the intersection of business and technology, designing Salesforce solutions to help customers browse, buy and engage online.

You’ll run discovery workshops, translate needs into user stories, lead solution design across Salesforce and Commerce Cloud, and support integrations with CRM, ERP and payments, while ensuring security and scalability.