Salesforce Business Systems Analyst

SustainRecruit; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

SustainRecruit is partnering with a national organisation in Australia to recruit a Salesforce Business Systems Analyst. You’ll bridge business needs with technology, design Salesforce solutions, and enhance how customers browse, buy and engage online.

You’ll run discovery workshops, translate requirements into designs, and lead solution decisions across Salesforce, with Commerce Cloud and CRM/ERP integrations at the core of delivery.

Qualifications

• Experience as a Business Analyst on Salesforce in a functional, configuration-focused role.
• Hands-on Salesforce Commerce Cloud experience (B2B preferred).
• Facilitate workshops and translate business needs into scalable solutions.
• Understanding of ecommerce processes and digital experience design.
• Knowledge of Salesforce configuration, automation, security, data modelling and reporting.
• Experience integrating commerce, CRM, payments, ERP and order management.
• Ability to read debug logs and interpret basic Apex or SOQL.
• Exposure to Revenue Cloud or quote-to-cash is highly regarded.
• Salesforce Administrator and Commerce Cloud certifications are a plus.

Responsibilities

• Run discovery workshops with stakeholders to clarify requirements.
• Translate business needs into functional designs, user stories and acceptance criteria.
• Lead solution design decisions across Salesforce for scalability, security and maintainability.
• Configure and optimise Commerce Cloud capabilities including storefronts, catalogues, pricing, promotions, search and checkout.
• Support B2B and B2C journeys and integrations with CRM, ERP, payments and order management.
• Design and maintain data structures, security models and governance standards.
• Troubleshoot platform issues, review logs and coordinate resolution with technical teams.
• Drive continuous improvement across customer experience, automation, reporting and platform adoption.

Skills

Salesforce

Commerce Cloud

Workshop facilitation

Requirements gathering

Data modelling

Security modelling

Reporting

Integrations

Apex/SOQL basics

Revenue Cloud

Salesforce Admin cert

Commerce Cloud certs

Tools

Salesforce Commerce Cloud

Job description

About the opportunity

We're partnering with a well-established, purpose-driven national organisation in the middle of a significant growth and transformation phase. Their headcount has doubled in recent years, and digital channels are central to how they serve customers across Australia.

They're looking for a Salesforce Business Systems Analyst to sit at the intersection of business and technology. You'll work closely with stakeholders to understand what they need, design the right Salesforce solution, and help improve how customers browse, buy and engage online.

What you'll be doing

• Running discovery workshops with business stakeholders and getting to the heart of their requirements
• Translating business needs into functional designs, user stories and acceptance criteria
• Leading solution design decisions across Salesforce, balancing customer experience, scalability, security and maintainability
• Configuring and optimising Commerce Cloud capabilities including storefronts, catalogues, pricing, promotions, search and checkout
• Supporting B2B and B2C commerce journeys and integrations with CRM, revenue management, ERP, payments and order management
• Designing and maintaining data structures, security models and governance standards
• Troubleshooting platform issues, reviewing debug logs and partnering with technical teams on resolution
• Driving continuous improvement across customer experience, automation, reporting and platform adoption

What you'll bring

• Strong experience as a Business Analyst or Business Systems Analyst on Salesforce, in a functional, configuration-focused role
• Hands-on experience with Salesforce Commerce Cloud (B2B preferred)
• Proven ability to facilitate workshops and turn business needs into scalable solutions
• A solid understanding of eCommerce processes, customer journeys and digital experience design
• Good knowledge of Salesforce configuration, automation, security, data modelling and reporting
• Experience supporting integrations across commerce, CRM, payments, ERP and other enterprise platforms
• Enough technical depth to read debug logs and interpret basic Apex or SOQL
• Exposure to Revenue Cloud or quote-to-cash processes is highly regarded
• Salesforce Administrator and Commerce Cloud certifications are a plus

Why apply

This is a chance to shape a growing eCommerce platform in an organisation with a clear purpose, a collaborative culture and a real commitment to flexibility, wellbeing and career development.