Salesforce Functional Specialist

Standards Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Standards Australia in Sydney seeks a Salesforce Functional Specialist to optimise CRM and portal solutions across Sales Cloud, Service Cloud and Experience Cloud. You will configure and extend the platform using low-code tools to meet business needs and deliver an exceptional user experience.

Working with business stakeholders, you will design scalable configurations, manage data quality and security, and support releases and enhancements to maximise adoption and process improvements.

Qualifications

• Experience delivering Salesforce solutions in a functional/administration role.
• Strong knowledge of Sales Cloud, Service Cloud and Experience Cloud configuration.
• Experience gathering requirements, workshops, and translating needs into Salesforce solutions.

Responsibilities

• Partner with stakeholders to understand requirements and translate needs into scalable Salesforce solutions.
• Lead functional solution design, configuration, and enhancement across Sales, Service & Experience Cloud.
• Design and maintain Salesforce data models, security frameworks, and governance controls.
• Configure workflows, automation, reporting, dashboards, and user experiences using low-code tools.
• Manage and enhance customer/partner portals within Experience Cloud, including access controls.
• Deliver platform improvements and release activities aligned with priorities.
• Monitor platform performance, analyse issues, and coordinate with technical teams to resolve problems.
• Maintain high standards of data quality, security, and enterprise architecture alignment.
• Drive continuous improvement to boost user adoption and business outcomes.

Skills

Sales Cloud

Service Cloud

Experience Cloud

Workflow automation

Flows

Data governance

Requirements gathering

Stakeholder engagement

Education

Salesforce Administrator certification

Sales Cloud Consultant certification

Tools

Salesforce

Job description

Salesforce Functional Specialist delivering smarter CRM & portal solutions across Sales Cloud, Service Cloud & Experience Cloud through configuration.

02nd September, 2026

Who are we?

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.

Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.

About the role

This is a Salesforce-focused business systems role where you'll work closely with stakeholders across the business to improve, optimise, and enhance Salesforce. Rather than being a developer, you'll primarily configure and extend the platform using Salesforce's low-code capabilities, ensuring it continues to meet business needs and deliver an exceptional user experience.

The role also has ownership of Salesforce data quality, security, reporting, automation, and platform governance. You'll help design scalable solutions across Sales Cloud, Service Cloud, and Experience Cloud, while supporting ongoing releases, system enhancements, and continuous improvement initiatives.

Working at the intersection of business and technology, you'll play a key role in improving business processes, driving platform adoption, enhancing customer and partner experiences, and ensuring Salesforce remains secure, reliable, and aligned to organisational objectives.

What you’ll do

You’ll act as the bridge between the business and technology teams, gathering requirements, running workshops, designing solutions, and translating business challenges into scalable Salesforce configurations across Sales Cloud, Service Cloud, and Experience Cloud.

Key responsibilities:

• Partner with business stakeholders to understand requirements, facilitate workshops, and translate business needs into scalable Salesforce solutions.
• Lead functional solution design, configuration, and enhancement activities across Sales Cloud, Service Cloud, and Experience Cloud.
• Design and maintain Salesforce data models, security frameworks, sharing settings, and platform governance controls.
• Configure and optimise workflows, automation, reporting, dashboards, and user experiences using Salesforce's low-code capabilities.
• Manage and enhance customer and partner portals within Experience Cloud, including branding, audience targeting, and access controls.
• Deliver platform improvements and release activities in line with business priorities and project roadmaps.
• Monitor platform performance, investigate issues, analyse debug logs, and work with technical teams to resolve system and automation-related problems.
• Maintain high standards of data quality, platform reliability, security, and compliance with Salesforce best practices and enterprise architecture standards.
• Drive continuous improvement initiatives that improve user adoption, operational efficiency, reporting capability, and business outcomes.

You will bring

• Experience delivering Salesforce solutions in a functional, administrator, platform specialist, consultant, or business systems role.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud configuration and administration.
• Experience with process automation, Flows, security models, reporting, dashboards, and data management.
• Demonstrated experience gathering requirements, running workshops, and translating business needs into practical Salesforce solutions.
• Experience building, managing, and enhancing customer or partner portals using Experience Cloud.
• Strong understanding of data quality, governance, security, and platform best practices.
• Ability to troubleshoot platform issues using debug logs, developer tools, and basic Apex or SOQL interpretation.
• Strong stakeholder engagement, communication, problem-solving, and continuous improvement skills.
• Salesforce Administrator certification and relevant Salesforce Cloud certifications will be highly regarded.

Nice to have

This position would suit an experienced Salesforce Administrator, Functional Consultant, Business Systems Analyst, CRM Specialist, or Platform Specialist who enjoys partnering with stakeholders, solving business problems, and driving meaningful business outcomes through technology. Experience supporting Salesforce release management, environments, CI/CD processes, and platform governance would be advantageous.

Culture & Benefits

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.

Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities , and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community.