Salesforce Administrator

Halcyon Knights; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Halcyon Knights in Sydney is seeking an experienced Salesforce Administrator to join a collaborative Digital team supporting a mature Salesforce environment and connected customer engagement platforms. You will administer the platform, support users, create reports and automation, and drive data quality and governance.

You will work alongside Salesforce specialists, developers, and business stakeholders to translate requirements into scalable Salesforce solutions, with exposure to Data Cloud and

Qualifications

• 2+ years of Salesforce Administration experience.
• Hands-on experience configuring Salesforce features (Reports, Dashboards, Lightning, Flows).
• Strong communication and stakeholder management abilities.

Responsibilities

• Administer and support the Salesforce platform across the business.
• Manage user access, permissions, profiles, and security controls.
• Configure reports, dashboards, Lightning pages, workflows, and automated processes.
• Support data governance, security, quality assurance, and ongoing platform maintenance.
• Troubleshoot issues and provide first-line Salesforce support.
• Assist with business process mapping and continuous improvement initiatives.
• Support testing, UAT, releases, and platform enhancements.
• Develop and maintain technical and user documentation.
• Assist with onboarding, training, and ongoing support of Salesforce users.
• Support Salesforce Data Cloud and Agentforce initiatives.
• Translate business requirements into scalable Salesforce solutions.

Skills

Salesforce Administration

User & Permission Management

Security & Sharing Models

Reporting & Dashboards

Flow Builder

Lightning Experience

Stakeholder Management

Analytical Thinking

Communication

Tools

Salesforce

Pardot

Data Cloud

Agentforce

Job description

Well Known Australian Business .
An exciting opportunity exists for a Salesforce Administrator to join a collaborative Digital team supporting a mature Salesforce environment and connected customer engagement platforms.
Working alongside Salesforce specialists, developers, and business stakeholders, you will be responsible for platform administration, user support, reporting, automation, data quality, governance, and continuous platform improvement. This role offers exposure to the latest Salesforce technologies, including Data Cloud and Agentforce.
Key Responsibilities

• Administer and support the Salesforce platform across the business.
• Manage user access, permissions, profiles, and security controls.
• Configure reports, dashboards, Lightning pages, workflows, and automated processes.
• Support data governance, security, quality assurance, and ongoing platform maintenance.
• Troubleshoot issues and provide first-line Salesforce support.
• Assist with business process mapping and continuous improvement initiatives.
• Support testing, user acceptance testing (UAT), system releases, and platform enhancements.
• Develop and maintain technical and user documentation.
• Assist with onboarding, training, and ongoing support of Salesforce users.
• Support Salesforce Data Cloud and Agentforce initiatives.
• Work closely with stakeholders to translate business requirements into scalable Salesforce solutions.

Skills & Experience Essential

• Minimum 2 years' Salesforce Administration experience.
• Hands-on experience configuring Salesforce.
• Strong understanding of:
  • Flows (Flow Builder)
  • Reports & Dashboards
  • Lightning Experience
  • Validation Rules
  • User & Permission Management
  • Security & Sharing Models
• Experience supporting end users and managing service requests.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to prioritise and work across multiple initiatives.

Highly Regarded

• Salesforce Certified Administrator Certification.
• Experience with Salesforce Marketing Cloud Account Engagement (Pardot).
• Exposure to Salesforce Data Cloud (Data 360).
• Knowledge of Agentforce.
• Understanding of CRM best practice, customer lifecycle management, and business process optimisation.

About You You're a proactive Salesforce professional who enjoys improving systems, supporting users, and helping organisations maximise the value of their CRM investment. You have strong attention to detail, enjoy collaborating with stakeholders, and thrive in a fast-paced environment where continuous improvement is encouraged.

• Work with a modern Salesforce environment.
• Exposure to emerging Salesforce technologies including Data Cloud and Agentforce.
• High-impact role within a collaborative Digital team.
• Opportunity to influence platform adoption and business processes.
• Sydney-based contract opportunity.
• Flexible and supportive working environment.