Salesforce & Customer Platforms Analyst

AMP; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

AMP is seeking a Business Systems Analyst to translate complex business needs into practical technology outcomes across Salesforce and digital platforms. You will partner with Product Owners, delivery teams and business stakeholders to shape requirements and deliver meaningful change.

You'll lead discovery, map processes, craft user stories and ensure readiness across testing, deployment and continuous improvement, aligning with customer and business outcomes.

Qualifications

• Experience as a Business Systems Analyst, Business Analyst or Functional Analyst in a complex technology delivery environment.
• Exposure to Salesforce, Service Cloud, contact centre or customer servicing platforms; financial services or wealth management experience is a plus.
• Experience supporting discovery, requirements, user stories, and acceptance criteria; ability to work with Product Owners and delivery teams.

Responsibilities

• Lead discovery conversations and define current/future-state processes.
• Develop user stories, acceptance criteria, and functional specs.
• Support solution design, Agile delivery, testing, and release readiness.

Skills

Stakeholder management

Requirement elicitation

Process mapping

Agile/DevOps delivery

Tools

Salesforce

Service Cloud

Jira

Confluence

ServiceNow

Job description

AMP is seeking a Business Systems Analyst to translate complex business needs into practical technology outcomes across Salesforce and digital platforms. You will partner with Product Owners, delivery teams and business stakeholders to shape requirements and deliver meaningful change.

You'll lead discovery, map processes, craft user stories and ensure readiness across testing, deployment and continuous improvement, aligning with customer and business outcomes.