Salesforce & Contract Mgmt Systems Analyst

ASK Staffing; Brisbane (CA); On-site; AUD 100,000 - 120,000; Full time

Job summary

A dynamic staffing agency in Brisbane is seeking a Salesforce Business Systems Analyst to manage their CRM system effectively. The role involves collaborating with various teams, defining business requirements, and ensuring successful integration of systems. Candidates should have at least 4 years of experience in Salesforce administration, complemented by strong skills in business analysis and contract management. This position offers a collaborative environment within a diverse team, focusing on enhancing business processes and meeting stakeholder needs.

Qualifications

• 4+ years of direct experience with Salesforce administration and BA roles.
• Proficient in Salesforce administration and AppExchange; certified candidates preferred.
• Experience with Contract management applications like Apttus.

Responsibilities

• Manage and develop the company's Salesforce CRM system.
• Collaborate with stakeholders to define business requirements.
• Create user training materials related to application developments.

Skills

Salesforce administration

Business analysis

Contract management

Project management

QA testing

Database understanding

Cross-cultural skills

Education

Bachelor's degree in Business Administration or Information Systems

Tools

Salesforce

Data Loader

AppExchange

Job description

Only GC or US Citizens are eligible for this position

Interested candidates can reach me at (678)-8198520 or can mail me at xavierk@askstaffing. com

Job Description

• SFDC System admin certificate
• BSA experience
• SFDC developer background/familiarity
• Contract Management application experience (Client uses Apttus)
• Knowledge of project life cycle; developing test scripts for QA and UAT, maintaining project docs.

Job Description
Via Licensing Corporation is an independent subsidiary, a company with more than 35 years of experience licensing technology and administering licensing programs for third-party intellectual property owners.

Via’s expertise extends to intellectual property law, technology standardization, strategic business development, and program administration. Affiliated specialists in the fields of finance, antitrust law, and patent analysis complete the set of capabilities that make Via Licensing a premier service provider to companies and organizations seeking patent licensing administration services.

Interested candidates can reach me at (678)-8198520 or can mail me at xavierk@askstaffing. com

Qualifications

Summary Description
Reporting to the Sr. Business System Manager, the Salesforce Business Systems Analyst will be responsible for the management and development of the company CRM system (Salesforce) as well as its integration with the company document management, patent database, and license accounting systems. This individual will work closely with and other members of Via’s Patent Licensing and Business Operations group as well as Legal, Sales, Program Management, Accounting, IT, and Compliance teams to ensure that systems are efficiently integrated and business requirements for enhancements and new developments are outlined and documented. The successful candidate will possess a deep understanding of SalesForce, as well as industry experience in contract management and QA testing processes.

Interested candidates can reach me at (678)-8198520 or can mail me at xavierk@askstaffing. com

Additional Information

Essential Job Functions
• Work closely with legal, program management, sales, IT, and accounting to develop business requirements, and functional specifications with a primary focus on Salesforce system integrations.
• Collaborate with stakeholders, define business requirements, and perform business analysis to streamline existing processes, support deployment, configure and test systems to ensure successful implementation of stakeholder business requirements.
• Document functionality and create user training material as related to application developments and enhancements.
• Determine logic for integration of multiple systems and provide post-deployment support.
• Monitor and identify issues with all workflows, de-bug, and manage successful resolution of matters. Oversee and maintain system integrity.
• Promptly respond to issues raised throughout the organization and ensure resolution.
• Evaluate and manage new projects. Enhance current or develop new functionalities.
• Prepare large amounts of data to upload to or download from Salesforce using Data Loader cleansing and deduplication tool.
• Manage AppExchange installation and deployment. Monitor integration of all systems in relation to Salesforce.
• Maintain system processes and workflows documentation
• Create detail test cases and documentation for enhancements and new developments.
• Conduct analyses of business workflows and IT related processes. Determine logic for new developments and improve existing systems. Create flow diagrams, define requirements for software acquisition and/or application development, and ensure that business needs are met.
• Conduct weekly meetings with our team supporting SFDC interfaces in India
• Participate in weekly meetings with other BSA’s from our parent company Dolby Laboratories, Inc. in the project prioritization process impacting Via Licensing
• Assist in post-implementation continuous improvement and automation efforts by enhancing performance and providing increased functionality
• Research and assess new applications, tools, and vendors suitable for Via business needs.
• Deliver resource activity status and detailed time tracking to management by communicating project issues and project gaps.
• Create role-specific Sales Force profiles to determine proper accessibility to authorized users.
• As needed, research and present CRM-leveraged solutions to stakeholder requests at company meetings.
• Regularly run basic reports from CRM system to support processes, and develop ad-hoc sales analysis reports.
• Maintain integration and data integrity through systematic auditing.
• Perform duties as assigned by immediate supervisor, Senior Business System Manager, and upper management.
Knowledge, Education, Skills, Abilities, and Experience Required

• A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
• Ability to accurately define business requirements for stakeholders.
• At least 4 years of direct experience working with Salesforce administration and Business Systems Analyst at a firm or corporation.
• Proficient in SalesForce administration and AppExchange. SalesForce Administrator certification(s) preferred (ADM 201/ADM 211). Apex coding and/or SQL server experience considered an asset.
• Experience or knowledge with Contract management applications like Apptus
• Experience with QA and developing complex test scripts
• Experience with email campaign tools considered a plus.
• Ability to accept priorities set by management obtains clarification as needed and takes full ownership of assigned tasks.
• Ability to understand Databases
• Ability to multi-task and work efficiently under pressure and competing obligations.
• Ability to work successfully in a team environment with a diverse group of legal, technical, and business staff.
• Ability to work with a high degree of independence, flexibility, and fluidity
• excellent cross cultural skills required

Interested candidates can reach me at (678)-8198520 or can mail me at xavierk@askstaffing. com

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