Salesforce Administrator - Modern CRM (Data Cloud) | Sydney

Halcyon Knights; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Halcyon Knights in Sydney is seeking an experienced Salesforce Administrator to join a collaborative Digital team supporting a mature Salesforce environment and connected customer engagement platforms. You will administer the platform, support users, create reports and automation, and drive data quality and governance.

You will work alongside Salesforce specialists, developers, and business stakeholders to translate requirements into scalable Salesforce solutions, with exposure to Data Cloud and

Qualifications

• 2+ years of Salesforce Administration experience.
• Hands-on experience configuring Salesforce features (Reports, Dashboards, Lightning, Flows).
• Strong communication and stakeholder management abilities.

Responsibilities

• Administer and support the Salesforce platform across the business.
• Manage user access, permissions, profiles, and security controls.
• Configure reports, dashboards, Lightning pages, workflows, and automated processes.
• Support data governance, security, quality assurance, and ongoing platform maintenance.
• Troubleshoot issues and provide first-line Salesforce support.
• Assist with business process mapping and continuous improvement initiatives.
• Support testing, UAT, releases, and platform enhancements.
• Develop and maintain technical and user documentation.
• Assist with onboarding, training, and ongoing support of Salesforce users.
• Support Salesforce Data Cloud and Agentforce initiatives.
• Translate business requirements into scalable Salesforce solutions.

Skills

Salesforce Administration

User & Permission Management

Security & Sharing Models

Reporting & Dashboards

Flow Builder

Lightning Experience

Stakeholder Management

Analytical Thinking

Communication

Tools

Salesforce

Pardot

Data Cloud

Agentforce

Job description

Halcyon Knights in Sydney is seeking an experienced Salesforce Administrator to join a collaborative Digital team supporting a mature Salesforce environment and connected customer engagement platforms. You will administer the platform, support users, create reports and automation, and drive data quality and governance.

You will work alongside Salesforce specialists, developers, and business stakeholders to translate requirements into scalable Salesforce solutions, with exposure to Data Cloud and