Salesforce Administrator

Renaissance InfoSystems; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Renaissance InfoSystems seeks a Salesforce Administrator to support and optimize Salesforce environments in Sydney. The role requires 5-7 years of hands-on experience in Salesforce administration, including user management, security configurations, and data handling.

The ideal candidate will excel in developing reports and dashboards, solving complex issues, and communicating effectively with non-technical users.

Qualifications

• Proven experience in Salesforce Administration, including user setup, profiles, roles, and permissions.
• Strong understanding of Salesforce data model, security, and sharing rules.
• Experience with Salesforce reporting and dashboard creation.
• Excellent problem solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non technical users.
• Ability to work independently and as part of a team in a fast paced environment.

Responsibilities

• Provide technical support for Salesforce applications, ensuring timely resolution of issues.
• Administer and configure Salesforce environments, including user management, security settings, and data management.
• Collaborate with cross functional teams to identify and implement process improvements.
• Develop and maintain documentation for support processes, user guides, and training materials.
• Assist in the deployment of new Salesforce features and enhancements.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Act as a liaison between technical teams and end users to facilitate effective communication and understanding of technical issues.
• Stay updated on Salesforce best practices and new features to provide informed support and recommendations.

Skills

Salesforce Administration

User management

Security settings

Data management

Reporting & dashboards

Problem solving

Communication skills

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Salesforce Lightning

Apex programming

APIs & integrations

Job description

Hiring for Salesforce Administrator

About Us: Renaissance Info Systems is a technology and digital recruitment agency, connecting contract and permanent professionals with clients across Asia-Pacific.

We aim to differentiate ourselves through our level of responsiveness, and our understanding that comes from being an IT recruitment agency from the IT Industry. Our recruiters balance sophisticated and simple inter-personal techniques to assure a strong candidate network.

Role/Title: Salesforce Administrator - 7-12 Years

Mode of Hiring: Permanent

Location: Sydney

We are seeking a highly skilled Technical Support Engineer with a strong background in Salesforce Administration to join our dynamic team in Sydney. The ideal candidate will have 5 7 years of experience in providing technical support and solutions for Salesforce applications. This role requires a proactive approach to problem solving and a commitment to delivering exceptional customer service.

Responsibilities:

• Provide technical support for Salesforce applications, ensuring timely resolution of issues.
• Administer and configure Salesforce environments, including user management, security settings, and data management.
• Collaborate with cross functional teams to identify and implement process improvements.
• Develop and maintain documentation for support processes, user guides, and training materials.
• Assist in the deployment of new Salesforce features and enhancements.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Act as a liaison between technical teams and end users to facilitate effective communication and understanding of technical issues.
• Stay updated on Salesforce best practices and new features to provide informed support and recommendations.

Mandatory Skills:

• Proven experience in Salesforce Administration, including user setup, profiles, roles, and permissions.
• Strong understanding of Salesforce data model, security, and sharing rules.
• Experience with Salesforce reporting and dashboard creation.
• Excellent problem solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non technical users.
• Ability to work independently and as part of a team in a fast paced environment.

Preferred Skills:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator).
• Experience with Salesforce Lightning and Apex programming.
• Familiarity with integration tools and APIs related to Salesforce.
• Knowledge of ITIL processes and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 7 years of experience in technical support, with a focus on Salesforce applications.
• Proven track record of delivering high quality support and customer satisfaction.

Note: No Visa Sponsorship

Thanks and Regards,

Nidhi Anand

Recruitment Consultant

Renaissance InfoSystem

C: 0423430***

E: ***email_hidden***

W: http://www.reninfo.com.au