Sales & Trading Assistant

Instant Steel Solutions; City of Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Instant Steel Solutions in Melbourne is seeking a dedicated Support Officer to manage the administration and coordination of customer orders from sale through invoicing. You will be the central link between customers, suppliers and internal teams to ensure orders progress accurately and on time.

You will handle purchase orders, sales orders, documentation and invoicing, while maintaining strong communication and attention to detail.

Formación

• Experience in sales support, order processing, purchasing or supply chain coordination.
• Excellent organisational skills and ability to manage multiple orders.
• Strong written and verbal communication with attention to detail.
• Proactive problem solving and effective follow up with stakeholders.

Responsabilidades

• Prepare and issue purchase orders to suppliers.
• Create and distribute sales orders and order confirmations.
• Liaise with suppliers on requirements, progress and delivery schedules.
• Coordinate packing lists, documentation and customer invoices.
• Monitor order progress and follow up on outstanding information.
• Communicate changes in quantities, specs, pricing or delivery with traders, suppliers and customers.
• Escalate issues to the trading team when delays arise.
• Maintain accurate order records and timely documentation.
• Collaborate with trading, operations and finance to ensure smooth order flow.

Conocimientos

Order processing

Customer service

Supply chain coordination

Communication

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

This is a key support position within our trading team, responsible for managing the administration and coordination of customer orders from the point of sale through to invoicing. Once our traders secure an order, you'll take responsibility for ensuring the order is accurately processed, communicated and coordinated between our customers, international suppliers and internal team. You'll be the central point of communication throughout the order process, ensuring everyone is informed of progress, changes and any issues requiring attention. This is an operational and administrative support role, rather than a direct sales or trading position.

Key responsibilities

Prepare and issue purchase orders to international and domestic suppliers.

Create and distribute sales orders and order confirmations to customers.

Liaise with suppliers regarding order requirements, production progress, documentation and delivery schedules.

Coordinate and prepare packing lists, commercial documentation and customer invoices.

Monitor order progress and proactively follow up on outstanding information or documentation.

Communicate changes to quantities, specifications, pricing or delivery schedules with the relevant trader, supplier and customer.

Identify potential issues or delays and escalate them promptly to the trading team.

Maintain accurate order records and ensure all documentation is completed correctly and on time.

Work closely with the trading, operations and finance teams to ensure orders progress smoothly.

About you

Experience in sales support, order processing, purchasing, customer service administration or supply chain coordination.

Excellent organisational skills and the ability to manage multiple orders and competing priorities.

Strong written and verbal communication skills.

High attention to detail, particularly when preparing purchase orders, sales orders and invoices.

Confidence communicating with suppliers, customers and internal stakeholders.

A proactive approach to problem-solving and following up outstanding tasks.

Good computer skills and experience working with business systems and Microsoft Office.

Experience in steel, building materials, wholesale distribution, importing or international trade would be advantageous, but is not essential.

About us

Instant Steel Solutions is a leading Australian steel importer and distributor, supplying steel products to customers across the construction, infrastructure and manufacturing industries. Working with an extensive network of international suppliers and Australian customers, we've built our business on strong relationships, reliable service and a commitment to delivering for our customers.

What we offer

The opportunity to join an established and growing Australian business.

A supportive, experienced team with exposure to international trade and supply chains.

A great environment with culture being a priority

The opportunity to develop your skills and grow with the business.

A professional, collaborative and commercially focused working environment.