Trade Sales Assistant

Lyndons Pty Ltd; Cairns Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Team member discounts

Employee referral rewards

Regular social events

On-the-job training

Uniform provided

Safety gear provided

EAP counselling

Job summary

Lyndons is seeking a customer service-focused team member for our Cairns branch to assist customers, process inquiries, and support sales. You will be the first point of contact, handling invoices, quotes, and orders while delivering friendly, efficient service.

You will gain experience in retail customer service, product knowledge, and sales skills in a collaborative environment with regular team events and Lyndons Academy training.

Qualifications

• Retail customer service experience required.
• Excellent communication and active listening skills.
• Targets oriented to increase customer satisfaction.
• Strong interpersonal skills for a small team.
• Ability to thrive in a fast-paced environment.
• On-the-job training via Lyndons Academy.

Responsibilities

• Be first point of contact for customers entering the trade centre.
• Handle inquiries via phone and email related to invoices, stock, quotes and orders.
• Identify customers' needs and provide solutions or alternatives.
• Identify opportunities to upsell/cross-sell products.
• Maintain up-to-date product knowledge and company information.

Skills

Retail customer service

Communication skills

Active listening

Team collaboration

Upselling

Product knowledge

Problem solving

Job description

We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future career growth.

This position will be based at our Cairns Branch.

Responsibilities Include:

• Be the first point of contact for customers entering the trade centre, providing exceptional customer service
• Addressing customer enquiries via phone and email in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
• Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required
• Identify opportunities to upsell/cross-sell products
• Keeping up-to-date with product knowledge and other company information

Skills & Experience Required

• Retail customer service experience (even if it is in a different industry!)
• Exceptional communication skills with active listening ability
• Target driven towards increasing customer satisfaction and experience
• Excellent interpersonal skills suited to working in a small team environment
• Ability to thrive in a fast-paced environment
• On-the-job training and career development through the Lyndons Academy
• Team member discounts and employee referral rewards
• Regular social events - we like to have fun too!
• Supportive, friendly team with a zero tolerance for bullying or harassment and access to our free counselling service (EAP) if you ever need support
• We’ll provide your uniform and safety gear

About Lyndons

Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal, and so are we!

Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.”